ASUS zenbook will not start

[dlyon22]

hi my Asus zenbook does not start this happened after the laptop ran out of charge on one ocassion. there is constantly a white light on the power button unless I hold it down for 10 seconds for it to go away however the screen is black and the laptop does not start. It seems to charge fine and there is an orange light i've held the power button down for a minute whilst charging and not charging and it doesn't fix the issue. what solution can fix this problem?

 

[Laptop_Nerd]

Hi,

Please do try these troubleshooting steps that may help in solving the issue.
- Start by doing a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then try booting it up again.
- If this will not work, do test the AC adapter if it's working properly. Remove the battery and power the laptop with just the AC adapter connected and see if it will boot up or not. do also try a different AC adapter that has the same voltage and see if it will work or not.
- Proceed with reseating the RAM's if trying a different AC adapter will not work, remove them all for couple of seconds then put them back in making sure everything is seated properly.
- If it will still not work, connect an external monitor and see if you'll get any display from it. If there's a display on the external monitor that could mean that the problem is the built in display.
- But if there's still no display on the external monitor that means the problem lies in the motherboard.

 

[Knowmansoul]

I have an ASUS Q500A Notebook with the same symptoms. The "Black Screen of Death" or BSOD for short. I have read that if you hold the CRTL + HOME buttons down when you press the power button, it will force "crisis recovery" mode. For me, it does indeed cause the notebook to attempt to access flash disk, CD/DVD, and HD, however, although I have placed the current firmware on these various media, it will read them for 15-30 seconds and then give up and go back to the typical BSOD state of nothing. If you have the current firmware for your system, you might put on to a thumb drive, if the drive has an LED you should see that the system is reading the firmware ROM. I have not found anyone that can adequately explain what has happened, other that the UEFI/BIOS has been corrupted.