At password any key pressed goes to blank screen. Can’t enter password.

[jssutch]

Need help logging on. At password any key pressed causes blank screen.

 

[webworkings]

Turn off the laptop. Connect an external keyboard. Then use that to type in the password. Once in then try the following...

1. Uninstall the keyboard driver.
2. Reboot the computer (without reinstalling the driver).
3. When it restarts, it should reinstall the driver on its own.

If this doesn't work, you may wish to try connecting an external keyboard and see if it works fine. If it does, then it could be the keys themselves that are the issue.

You may also want to try updating the Synaptics Driver if the above doesn't help.

 

[Wolfshadw]

Tom's Hardware does not support bypassing security for any reason. If you cannot enter your password because the screen goes blank, then I would suggest to contact the system manufacturer.

Wolfshadw
Moderator