AVG Releases Fix for Machines Bricked by Update

[JMcEntegart]

Oh, here come the debates about free anti-virus versus paid anti-virus…

AVG Releases Fix for Machines Bricked by Update : Read more

 

[thrust2night]

Oh, here come the debates about free anti-virus versus paid anti-virus…

There is no reason for debate. Free antivirus products perform just as well, if not better, than paid for ones. Although, I'd prefer my computer not to be bricked, paid antivirus scanners can also sometimes have issues if the updates don't go through proper QA. Remember the issues with McAfee not so long ago?

 

[house70]

I use Avast. So far no issues. AVG was good, too, but I always found Avast less resource-hungry and easier to use.
This whole thing... a big blow to Avast users' trust.

 

[house70]

I meant AVg users'trust

 

[lesismore]

That's not exactly a brick if it's not permanent, now is it..... There's just a software fix, not a hardware change....
http://en.wikipedia.org/wiki/Brick_(electronics)

 

[Guest]

We’re very sorry for the inconvenience. Over the past 24 hours, AVG has had two update issues. The problems affected Windows 7 users on 64-bit products. As soon as we were first notified about these issues, we immediately began fixing the problems. AVG is taking swift action on this matter. We remain committed to our customers, and, as such, we are taking the following actions:

1-Updates have been issued for both of these issues and are currently being propagated to the broad AVG user base.

2-For the next 48 hours, we are offering free technical support to our entire user base; anyone who has been affected by either of these issues.

PAID CUSTOMERS: Support for System crash after the recent AVG 2011 update 3292 (BSOD)
If you have encountered the above mentioned issue with the latest AVG update and FAQ 4079 didn’t help you, please contact our English support team by dialing the following numbers:

1-Home and Free customers: 24/7 support +1-877-367-9933

2-Business customers: 9:30am-6:30pm EST +1-828-459-5436 or skype:avg-nc
You can also email us at updateissuehelp@avg.com.

FREE CUSTOMERS: Support for System crash after the recent AVG 2011 update 3292 (BSOD)

1-If you have encountered the above mentioned issue with the latest AVG update and FAQ 4080 didn’t help you, please contact our English support team by dialing the following number:

2-24/7 support: +1-877-367-9933

You can also email us at updateissuehelp@avg.com

AVG sincerely regrets any inconvenience this issue has caused and we are ready to help you resolve this as quickly as possible.

 

[hellwig]

I recall a Semantic story not long ago about bricking. I recall stories about Win XP SP3 bricking corporate machines. It happens to everyone, but in the end, I'd still be happier with Free AVG (though I use Avast personally), rather than knowing I paid McAfee or Semantic $50+ for basically nothing (nothing I couldn't have gotten for free).

 

[Guest]

From the quoted wikipedia article: "However, it is common to use the term for a problem which can be rectified but only by a complex and difficult procedure, often requiring additional software."

 

[Guest]

So the security software you download over paranoia or bad web habits causes your computer to be bricked worse then 99% of the malicious software out there.

Ha!

 

[jednx01]

As a Mcafee user, I have to point out: THEY MADE A HUGE SCREW UP A LITTLE WHILE AGO TOO. My family had a windows XP computer that was out of commision for quite a while because they practically killed the computer. Mistakes happen. No company is immune from it. It just sucks for users when those mistakes affect them.

 

[duckmanx88]

this happened to me. shut down my pc because of the update. went to bed and woke up to find my pc going to the windows screen and then a message saying it couldnt start up. pissed me off. had to use a restore point. i already uninstalled AVG and just gonna use MSE. the itunes false positive earlier this year, was annoying but this was F'n dumb.

 

[bdc87]

I have the 2011 paid version and this happen to me, unfortunately i didn't hear about the fix in time and went ahead and reinstalled win7.

 

[gladiator_mohaa]

Looks like AVG reads Tom's. That is a plus for them!

 

[dogofwars]

There was something like that happen with one of those antivirus erasing user32.dll file, I don't remember if it was AVG, Norton or McAfee

 

[bison88]

It shouldn't be a debate whether free or paid versions are better. At least half a dozen AV software vender's have had some serious flaws with updates in the past year alone that raise the question as to which does more harm, the virus or the virus scanner. I can't defend AVG personally on this issue just because 1 1/2 years ago I couldn't do anything to prevent it from removing files I'd download via HTTP no matter what option I turned off, even shutting it down. Uninstalled it and tried to reinstall it and it gave back one of their Windows random number don't tell you shit errors. To my surprise this same error was known about for 3 years prior and the developers themselves on their web forum had no fix for it.

 

[enzo matrix]

[citation][nom]house70[/nom]I use Avast. So far no issues. AVG was good, too, but I always found Avast less resource-hungry and easier to use. This whole thing... a big blow to Avast users' trust.[/citation]
You mean to AVG user's trust?

 

[enzo matrix]

[citation][nom]enzo matrix[/nom]You mean to AVG user's trust?[/citation]
my bad. Saw your correction. stupid tom'sguide not being able to view on forums

 

[tpi2007]

At the end of the day, it all boils down to two very important things nowadays:

1. it is a good idea to have a second computer at home in case this happens;

2. Never use the same anti-virus in ALL computers in your home. Leave at least one out of that. If the problem happens to all others you'll have that one still running; if it happens to that one, you still have all the others.

As they say, don't put your egss all in the same basket.

 

[_Pez_]

I have to buy AVG.. they seem to have great customer service ! I'll give a try at their software.. Thums up !

 

[Villers]

Who still uses AVG? thats soo 3 years ago lame.

Security Essentials and Windows Defender work just fine.