The Trackr company, to me, is not a very reputable company. We ordered 3 Bravo trackrs and they do not work very well. I have been trying to return them, but you only get an answering machine when you call. I am still trying to get return information to send the trackr's back, but so far no luck. There are 330 complaints on the BBB website regarding the company. I also called the bank to get a return of my money since I can't get in touch with a live person. I would not purchase anything from them.