Pretty much anyone that spends more than half an hour a week on Tom's (some of us a LOT more
) knows that the people Best Buy hires are people who don't have a clue what they are selling. The salesmen/women are mostly all tech retarded. 9 times out of 10 if I ask a question about something I already know, the person I asked BS's their answer to sound smart and would have totally misled me if i didn't know what I was doing. They charge ridiculous prices for their cables I can get for 5$ on Amazon or Newegg and their stores are laid out terrible.
Geek squad charges 300$, last time I checked, to re-install Windows-the most complicated thing Geek Squad can pull off-if its part of their 'troubleshooting'. This is something that is simple to do, and if you can't do it, we here can help you through the process for free on the forums. You get much better help here than you would ever get at Geek Squad (and its free), AND you can learn how to do it next time your computer goes south. Best Buy is doomed, no matter what they do.
Apple gets their money from the sky high prices they charge. They have a ton of profit out of every single device, ripping off everyone who buys their products (some my say it is worth it, so I won't go there). Their pretty stores have nothing or little to do with how well they rake in money, its all about the prices they are charging: smart business. If you can charge as much as they do and still sell as much as they do, the company would be dumb not to keep it at what it is.