Blue Screen Crashes-Believe an undetectable virus is to blame.

dan2me76

Estimable
Apr 24, 2014
3
0
4,510
0
How do you find a virus causing blue screen crashes that can't be detected by standard virus programs? Over the last 2 weeks, I have had 3 blue screen crashes that say they have to do with hardware. The problem is I haven't added any new hardware and all updates have come either from the manufacturer, or from Microsoft update. I have scanned with AVG Free, and Avast command line scanner. But I haven't had any luck finding the virus. Included here is a command line system info with specific information omitted to protect me and my network. If you need more info, please ask and remind me how to locate it and I will provide it as long as you don't invade the privacy of my PC or network

Host Name:
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner:
Registered Organization: Hewlett-Packard Company
Product ID:
Original Install Date: 7/19/2014, 11:08:36 PM
System Boot Time: 5/1/2015, 12:04:10 AM
System Manufacturer: Hewlett-Packard
System Model: p7-1003w
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: AMD64 Family 16 Model 5 Stepping 3 AuthenticAMD ~3200 Mhz
BIOS Version: American Megatrends Inc. 6.08, 6/29/2011
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory: 8,191 MB
Available Physical Memory: 5,648 MB
Virtual Memory: Max Size: 16,381 MB
Virtual Memory: Available: 13,509 MB
Virtual Memory: In Use: 2,872 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server:
Hotfix(s): 261 Hotfix(s) Installed.
[01]: KB2849697
[02]: KB2849696
[03]: KB2841134
[04]: KB2670838
[05]: KB2830477
[06]: KB2592687
[07]: KB971033
[08]: KB2479943
[09]: KB2491683
[10]: KB2506014
[11]: KB2506212
[12]: KB2506928
[13]: KB2509553
[14]: KB2511455
[15]: KB2515325
[16]: KB2532531
[17]: KB2533552
[18]: KB2533623
[19]: KB2536275
[20]: KB2536276
[21]: KB2544893
[22]: KB2545698
[23]: KB2547666
[24]: KB2552343
[25]: KB2560656
[26]: KB2563227
[27]: KB2564958
[28]: KB2570947
[29]: KB2574819
[30]: KB2579686
[31]: KB2584146
[32]: KB2585542
[33]: KB2603229
[34]: KB2604115
[35]: KB2619339
[36]: KB2620704
[37]: KB2621440
[38]: KB2631813
[39]: KB2639308
[40]: KB2640148
[41]: KB2647753
[42]: KB2653956
[43]: KB2654428
[44]: KB2656356
[45]: KB2660075
[46]: KB2667402
[47]: KB2676562
[48]: KB2685811
[49]: KB2685813
[50]: KB2685939
[51]: KB2690533
[52]: KB2698365
[53]: KB2699779
[54]: KB2705219
[55]: KB2709630
[56]: KB2709981
[57]: KB2712808
[58]: KB2718704
[59]: KB2719857
[60]: KB2726535
[61]: KB2727528
[62]: KB2729094
[63]: KB2729452
[64]: KB2731771
[65]: KB2732059
[66]: KB2732487
[67]: KB2732500
[68]: KB2736422
[69]: KB2742599
[70]: KB2750841
[71]: KB2756921
[72]: KB2758857
[73]: KB2761217
[74]: KB2763523
[75]: KB2770660
[76]: KB2773072
[77]: KB2786081
[78]: KB2789645
[79]: KB2791765
[80]: KB2798162
[81]: KB2799926
[82]: KB2800095
[83]: KB2803821
[84]: KB2807986
[85]: KB2808679
[86]: KB2813347
[87]: KB2813430
[88]: KB2820331
[89]: KB2832414
[90]: KB2834140
[91]: KB2835361
[92]: KB2836943
[93]: KB2839894
[94]: KB2840631
[95]: KB2843630
[96]: KB2844286
[97]: KB2846960
[98]: KB2847077
[99]: KB2847311
[100]: KB2847927
[101]: KB2849470
[102]: KB2852386
[103]: KB2853952
[104]: KB2857650
[105]: KB2861191
[106]: KB2861698
[107]: KB2861855
[108]: KB2862152
[109]: KB2862330
[110]: KB2862335
[111]: KB2862966
[112]: KB2862973
[113]: KB2863240
[114]: KB2864058
[115]: KB2864202
[116]: KB2868038
[117]: KB2868116
[118]: KB2868626
[119]: KB2871997
[120]: KB2872339
[121]: KB2876284
[122]: KB2876331
[123]: KB2882822
[124]: KB2884256
[125]: KB2887069
[126]: KB2888049
[127]: KB2891804
[128]: KB2892074
[129]: KB2893294
[130]: KB2893519
[131]: KB2894844
[132]: KB2898857
[133]: KB2900986
[134]: KB2904266
[135]: KB2908783
[136]: KB2911501
[137]: KB2912390
[138]: KB2913152
[139]: KB2918077
[140]: KB2918614
[141]: KB2919469
[142]: KB2922229
[143]: KB2923545
[144]: KB2926765
[145]: KB2928562
[146]: KB2929437
[147]: KB2929733
[148]: KB2929755
[149]: KB2931356
[150]: KB2937610
[151]: KB2939576
[152]: KB2943357
[153]: KB2952664
[154]: KB2957189
[155]: KB2957503
[156]: KB2957509
[157]: KB2961072
[158]: KB2962872
[159]: KB2965788
[160]: KB2966583
[161]: KB2968294
[162]: KB2970228
[163]: KB2971850
[164]: KB2972100
[165]: KB2972211
[166]: KB2972280
[167]: KB2973112
[168]: KB2973201
[169]: KB2973337
[170]: KB2973351
[171]: KB2976627
[172]: KB2976897
[173]: KB2977292
[174]: KB2977629
[175]: KB2977728
[176]: KB2978092
[177]: KB2978120
[178]: KB2978668
[179]: KB2978742
[180]: KB2979570
[181]: KB2980245
[182]: KB2981580
[183]: KB2982378
[184]: KB2982791
[185]: KB2984972
[186]: KB2984976
[187]: KB2984981
[188]: KB2985461
[189]: KB2987107
[190]: KB2990214
[191]: KB2991963
[192]: KB2992611
[193]: KB2993651
[194]: KB2993958
[195]: KB2994023
[196]: KB2998527
[197]: KB3000061
[198]: KB3000869
[199]: KB3000988
[200]: KB3001554
[201]: KB3002885
[202]: KB3003057
[203]: KB3003743
[204]: KB3004361
[205]: KB3004375
[206]: KB3004394
[207]: KB3005607
[208]: KB3006121
[209]: KB3006137
[210]: KB3006226
[211]: KB3006625
[212]: KB3008627
[213]: KB3008923
[214]: KB3009736
[215]: KB3010788
[216]: KB3011780
[217]: KB3013126
[218]: KB3013410
[219]: KB3013455
[220]: KB3013531
[221]: KB3014406
[222]: KB3019215
[223]: KB3020338
[224]: KB3020370
[225]: KB3020388
[226]: KB3021674
[227]: KB3021917
[228]: KB3021952
[229]: KB3022777
[230]: KB3023266
[231]: KB3023562
[232]: KB3023607
[233]: KB3025390
[234]: KB3029944
[235]: KB3030377
[236]: KB3031432
[237]: KB3032323
[238]: KB3032359
[239]: KB3033889
[240]: KB3033929
[241]: KB3034196
[242]: KB3034344
[243]: KB3035126
[244]: KB3035131
[245]: KB3035132
[246]
Network Card(s): 2 NIC(s) Installed.
[01]: Realtek PCIe FE Family Controller
Connection Name: Local Area Connection
Status: Media disconnected
[02]: NETGEAR WNDA3100v2 N600 Wireless Dual Band USB Adapter
Connection Name: Wireless Network Connection 9
DHCP Enabled: Yes
DHCP Server:
IP address(es)
[01]:
[02]:
My processor is not overclocked, nor have I added or changed any ram to this tower. I have only added a Nvidia GeForce GT 430 GPU. Every other device added is USB and has run fine since my last OMD refresh about a year ago. I use a CD provided by HP (my computer's manufacturer) to restore my operating system about every 2 years. I hate doing it because it takes me months to set my UI back to the way I like it. Any help would be appreciated.
Thank you in advance for your help.
 

Martell1977

Distinguished
Oct 26, 2010
134
0
18,710
28
If you believe it's a virus, try running this online scanner:
http://housecall.trendmicro.com/

You can also try:
http://www.malwarebytes.org/7/

Both are free and work very well.

What are the actual errors on the blue screen? Namely, the file name and numbers at the middle/bottom of the blue screen, and the type of error near the top (i.e. Fault_in_the_NonPaged_Area) . The middle portion of the screen basically is a standard form talking of hardware changes and such.
 

nebun

Distinguished
Oct 20, 2008
1,160
0
19,240
2
just because you did not add any new hardware it does not mean that the hardware you have can not fail....also if you get updates from Microsoft they can and usually make your hardware misbehave...it has happened to me in the past....before you blame a virus check your hardware and see if all is good and working properly.
 

dan2me76

Estimable
Apr 24, 2014
3
0
4,510
0


Thank you for the quick response. Please tell me how to pull, view, and copy the DMP file here so I can give you the information. I will try both of those scanners, but I am also hoping that giving more information on what was in the dump will help us find the problem.
 

dan2me76

Estimable
Apr 24, 2014
3
0
4,510
0


That is an outside possibility as I have been having some network issues lately that could have something to do with my wireless network adapter. But I'm not sure I'm ready to rule that in yet as I have now way to prove that at the moment. I'm running a complicated network at the moment using a wireless extender to borrow (with permission) a neighbors internet while running a private network within my own home. I guess I need to do some research on running multiple networks at the same time. For all I know, that could be causing my problem.
 
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