Question Camera automatically opens when I open tablet

May 23, 2019
I have an Alcatel pixi 3 (7) model 9002X. When I open it, the camera automatically opens & to get out of it, I must press the home button. It has done this the whole time I've owned it. It was given to me used as a gift. I've spoken to the previous owner about this & she says it's done this since it was brand new out of the package. I've looked at the camera settings & the tablet settings, but can't find anyway to undo this. I've downloaded a user's manual & it doesn't even have a section dealing with the camera. Does anyone have a suggestion?
Try starting it up in "Safe Mode" and see if it loads in there. If it doesn't, then it is something on the device. An app, the OS, malware, virus, etc. If it is OK in "Safe Mode" and doesn't load there, then I would suggest doing a "Hard Reset" of the device to try and resolve it. The instructions for both are below.

However, if it still acts up in "Safe Mode", or doesn't resolve after the "Hard Reset", then it may well be a flaw in the phone itself.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.

To "Hard Reset" the phone...

NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.

To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option.

6. When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

7. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

8. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

9. Then press the "Power" button to hard reset the phone.

10. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.
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