cannot turn on note 3

[Almonder]

cannot turn on the phone after regular shut down... starting but stacks at SAMSUNG flash
Any suggestions?

 

[rgd1101]

MERGED QUESTION
Question from Almonder : "galaxy note 3"

cannot turn on the phone after regular shut down... starting but stacks at SAMSUNG flash

 

[webworkings]

What was happening on the phone just before you turned it off? Was it stuck, frozen, having just had something installed, having just been updated, etc.?

 

[Almonder]

What was happening on the phone just before you turned it off? Was it stuck, frozen, having just had something installed, having just been updated, etc.?

I've not noticed I had a call and after that just turned off the phone to leave it in the locker
Not updating probably as there was no wifi connection

 

[webworkings]

You may want to try turning it off, pulling the battery and leaving it out for about 5 minutes or so, then putting it back in and trying to turn it on.

If this does not work, try turning on the phone in "Safe Mode" and see if it will load. If it will, then you have something on the phone that needs to be removed (bad app, etc.,). If it won't, and still sticks at the logo screen, then you can either try a "Hard Reset", but that should not be done unless other options have been exhausted as it will wipe all your data, and/or contact the manufacturer (if the device is under warranty still) to see if they will repair/replace it.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.


NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the phone.

9. If you took your SD card out in step 2, when the device is up and running again, reinstert the SD card.