Solved! Cant log in

[nataliew2]

I have an HP laptop and when it gets to the log in screen it's like a key is stuck and it fills in the password box. No matter what I do it will not delete it and if I tab to the box it clears it but fulls it back in! I tried the middle icon which brings up a list, narrator, on screen keyboard but it scrolls thru that like it's stuck and the narrator won't turn off. Any suggetsetios? Thanks so much, Natalie

 

[lolnole]

What is the HP laptop's model? Does any key appear to be physically stuck?

 

[nataliew2]

It's an HP Pavillion touchscreen. We were able to do auto log in but when it logs in, windows start automatically opening. We stopped it by touching the screen. But when you touch an area that requires typing it's like a key is stuck and it won't stop. There is nothing being typed it's just blank.

 

[webworkings]

Try starting it up in "Safe Mode" and see if it happens in there as well. If it does, then it is likely a suck key problem. To be sure then you would need to try attaching an external keyboard to see if that works fine. If it does, then the attached keyboard would have to be either cleaned up or replaced.

However, if it works fine in "Safe Mode" then you likely have a bad program, virus, malware, etc. on the laptop that you will need to remove to get it working correctly.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.


In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.