One of my clients has this product and we needed to upgrade the plan. The support is terrible. I have been calling for the upgrade for more than a month now. Tech support cannot help me (only people I could get in touch with) because the account manager needs to make the changes. After a few calls, one of the tech support told me how to upgrade the portal itself. When I did that ($1200 for the year for one of our servers), it told me that I don't have the written version. I really don't know what to do with this dam company. The client does not want to use anyone else. This is crazy.