Carbonite is easy to use for backup. It is horrid to depend on it for a restore in the event of a drive failure. The app take as much as TWO MONTHS to restore your system and you can only restore from the last backup. Don't want to wait? Pay them $99 and they will make a drive and send it to you within TWO WEEKS for you to restore on your own. Just want to restore files? There is a 10G limit! Support is useless. My system stopped the restore three times and had to be restarted. Support just looked at logs and restarted... No solutions. Takes forever to get to the right support personnel.