Carbonite is easy to use for backup. It is horrid to depend on it for a restore in the event of a drive failure. The app take as much as TWO MONTHS to restore your system and you can only restore from the last backup. Don't want to wait? Pay them $99 and they will make a drive and send it to you within TWO WEEKS for you to restore on your own. Just want to restore files? There is a 10G limit! Support is useless. My system stopped the restore three times and had to be restarted. Support just looked at logs and restarted... No solutions. Takes forever to get to the right support personnel.
One of my clients has this product and we needed to upgrade the plan. The support is terrible. I have been calling for the upgrade for more than a month now. Tech support cannot help me (only people I could get in touch with) because the account manager needs to make the changes. After a few calls, one of the tech support told me how to upgrade the portal itself. When I did that ($1200 for the year for one of our servers), it told me that I don't have the written version. I really don't know what to do with this dam company. The client does not want to use anyone else. This is crazy.