cell phone not working

Try starting it up in "Safe Mode" and see if it will load and stay on. It will limit what can be accessed, but if it stays on, then there is probably something on the device (bad app, virus, malware, etc.) that would need to be removed.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.
 
Try starting it up in "Safe Mode" and see if it will load and stay on. It will limit what can be accessed, but if it stays on, then there is probably something on the device (bad app, virus, malware, etc.) that would need to be removed.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.
 
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