Archived from groups: alt.cellular.cingular (More info?)
I'm a Cingular customer in the San Francisco bay area. Where Cingular
has recently changed over their GSM network from 1900Mhz to a mixture
of 850Mhz and 1900Mhz. Cingular no longer supports my Ericsson T28
World phone as it is 1900Mhz and 900Mhz only. I bought my phone from
Cingular less than 2 years ago for $200. When I called Cingular
support to complain about the issue they flatly denied that they have
changed anything on their GSM network and told me that it is a problem
with my phone. I explained my phone works fine when I travel outside
of the Cingular's bay area network. They still insisted my phone was
broken and told me to buy a new one. Nothing I said could get them to
admit that they had changed their Network, even when I told them that
the Cingular store had informed me of the Network change they still
denied it. I also asked for a list of phones that Cingular supports
and they said they did not have that information.
I checked their web site and they no longer sell World phones, they
only sell GSM phones that use 850Mhz and 1900Mhz.
Can someone can point me to some Solid information I can use to get
them to admit that they no longer support my phone.
I'm really amazed that Cingular think it is ok to lie about this!
Has anyone else had a similar experience? I have a spare phone that I
use, but it is as heavy as a brick and I am sick of it.
Daniel.
I'm a Cingular customer in the San Francisco bay area. Where Cingular
has recently changed over their GSM network from 1900Mhz to a mixture
of 850Mhz and 1900Mhz. Cingular no longer supports my Ericsson T28
World phone as it is 1900Mhz and 900Mhz only. I bought my phone from
Cingular less than 2 years ago for $200. When I called Cingular
support to complain about the issue they flatly denied that they have
changed anything on their GSM network and told me that it is a problem
with my phone. I explained my phone works fine when I travel outside
of the Cingular's bay area network. They still insisted my phone was
broken and told me to buy a new one. Nothing I said could get them to
admit that they had changed their Network, even when I told them that
the Cingular store had informed me of the Network change they still
denied it. I also asked for a list of phones that Cingular supports
and they said they did not have that information.
I checked their web site and they no longer sell World phones, they
only sell GSM phones that use 850Mhz and 1900Mhz.
Can someone can point me to some Solid information I can use to get
them to admit that they no longer support my phone.
I'm really amazed that Cingular think it is ok to lie about this!
Has anyone else had a similar experience? I have a spare phone that I
use, but it is as heavy as a brick and I am sick of it.
Daniel.