Clevo P870DM Keeps Resetting Randomly from Browser Freeze

Vlad25

Commendable
May 13, 2016
4
0
1,510
Hello,

I just got my new Clevo P870DM running Windows 10 PRO.

My specs are as follows:

CPU: 6th Gen Intel® Core ™ i7-6700K (8MB Cache, up to 4.20GHz) 91W
GPU: nVidia GeForce 980 GTX 8GB GDDR5 Desktop 200w
RAM: 32GB RAM DDR4 2133Mhz Kingston HyperX
Display: 17.3" FullHD IPS anti-glare (1920 x 1080) G-Sync
HDD: 256GB Samsung M.2 NVMe SM951 SSD
1TB HGST Travelstar 7K1000
Conectivity: Killer 1535 2 x 2 AC Wi-Fi + BT 4.0


The problem I'm facing is a really strange one. The laptop is working great. I work in After Effects, Photoshop and Illustrator at the same time and it doesn't face any problems, except when I open a browser (any browser it seems, as I troubleshoot this with both Google Chrome and Firefox). Randomly, when opening the browser or when accessing a new page, the screen just freezes and the laptop resets after 5-10 seconds, without giving any error or indication as to why it does this. I just can't explain this and I don't really know what to do.

Am hoping you guys can help me out with this.
 
Solution
Even if the memory test was not bad, test one RAM stick at a time. I've seen systems pass memory tests but still crash until the RAM was replaced. Not often, but it happens.

Vlad25

Commendable
May 13, 2016
4
0
1,510
Thank for your input, hang-the-9! I really appreciate it.

I've ran memtest for 16h 13m and got only 1 error. Please see attached:




Would that 1 error be enough to cause this issue?

I will try testing the RAM as you suggested above once I'm done reinstalling the graphics card.
 

rgd1101

Don't
Moderator
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Question from Vlad25 : "Clevo P870DM Keeps Resetting"