Dell Battery Recognition?

[fsox]

I have a new Dell Battery but, my Laptop will not recognize it? How do I install/load the battery? fsox39@aol.com

 

[ShrikanthAtDell]

I have a new Dell Battery but, my Laptop will not recognize it? How do I install/load the battery? fsox39@aol.com

Hello fsox,

My name is Shrikanth and I work for the Social Media and Community Team at Dell. Where did you purchase the battery from? What is the model of your laptop? Please provide the 21 digit PPID at the back of the battery.