Archived from groups: comp.sys.laptops (
More info?)
Dell explained things to me. They have a 30 day period starting with your
invoice date where you can request a price adjustment one time. The invoice
date is usually the ship date so you may have several days before you
actually receive the merchandise, but the 30 day period has already started.
They compare your base price with the current base price and if it is $50 or
more different they will refund you the difference. You may only do this
once in the 30 days. Not that bad of a policy.
However, the price comparison is on the base price. Promotion prices are
not included. So they get around it by calling a special price a promotion.
In my case I custom built a system online and received 10% off the total.
The following week before I received my system Dell changed the promotion to
15% off. I bulit the identical system online and ended up with the exact
price before discount. I would have saved $112.10 if I received the 15% off
promotion rather than the 10% off.
After speaking with 3 or 4 people at Dell, it is obvious that they have
little concern for customer relations.
I could still get the 15% off if I return my system and reorder during the
15% off promotion period. Of course, the shipping charges are on me. What
a policy!
In contrast the local retail computer stores do treat customers well, based
on my experience, and will cheerfully refund the difference should an item
go on sale at their store or a competitor's store.
I believe all of the above is true and correct, but I urge you check Dell's
policy before you order. I think you will find that the local outlet of the
large computer/appliance stores will have more customer friendly policies.
"BRog" <bobrog51@yahoo.com> wrote in message
news:mxRoc.51$ec6.48745@news.uswest.net...
> Beware of Dell pricing policies. I ordered an Inspiron at 10% off but
> before I received it the discount went to 15% off. Dell will not adjust
the
> price unless I return the machine and order another one. Ridiculous.
That
> will cost me shipping fees and cost Dell to process and ship another
order.
> Makes no sense.
>
> Do not buy from Dell
>
> Go see your friendly local computer store.
>
>