Archived from groups: comp.sys.laptops (More info?)
I'm writing to warn you to be very careful when dealing with Dell outside
the U.S.
Because I am spending a long period in Spain away from my home in the U.S.,
I ordered a desktop for delivery to me in Madrid. Dell phoned me from their
offices in France to tell me the delivery date, which I appreciated.
Unfortunately, the computer was not delivered that day, apparently because
of some problem with UPS. That's when my troubles began. Dell never
contacted me to tell me how or when the problem would be resolved, and UPS
will not provide information directly to Dell clients. Each time I called,
Dell said they were working on it, although they never told me just what the
problem was. Now many days have gone by, and my order can't even be
accessed from the Dell website. It's as though it didn't exist. When asked
what they were planning to do, Dell Customer Service simply told me that
they will work on the problem until it's resolved. Meanwhile, Dell has my
money and I have no computer.
Although I have now cancelled the order, Dell will not reimburse my credit
card but will only send the money to a bank. I guess that's OK, although
it's not what I would have preferred. I will receive the money "soon," they
say. If they can't be more specific in a few days, I'll be going to the
police.
In sum, Dell never contacted or informed me about their problem with UPS,
and they offered no solution. I would have at least expected apologies and
word that they were sending out another machine instead of just keeping my
money. Wouldn't you have expected the same?
I find this whole experience truly incredible, and that's why I am writing
to warn you about Dell.
Rita Goldberg
Madrid, Spain and Canton, New York
I'm writing to warn you to be very careful when dealing with Dell outside
the U.S.
Because I am spending a long period in Spain away from my home in the U.S.,
I ordered a desktop for delivery to me in Madrid. Dell phoned me from their
offices in France to tell me the delivery date, which I appreciated.
Unfortunately, the computer was not delivered that day, apparently because
of some problem with UPS. That's when my troubles began. Dell never
contacted me to tell me how or when the problem would be resolved, and UPS
will not provide information directly to Dell clients. Each time I called,
Dell said they were working on it, although they never told me just what the
problem was. Now many days have gone by, and my order can't even be
accessed from the Dell website. It's as though it didn't exist. When asked
what they were planning to do, Dell Customer Service simply told me that
they will work on the problem until it's resolved. Meanwhile, Dell has my
money and I have no computer.
Although I have now cancelled the order, Dell will not reimburse my credit
card but will only send the money to a bank. I guess that's OK, although
it's not what I would have preferred. I will receive the money "soon," they
say. If they can't be more specific in a few days, I'll be going to the
police.
In sum, Dell never contacted or informed me about their problem with UPS,
and they offered no solution. I would have at least expected apologies and
word that they were sending out another machine instead of just keeping my
money. Wouldn't you have expected the same?
I find this whole experience truly incredible, and that's why I am writing
to warn you about Dell.
Rita Goldberg
Madrid, Spain and Canton, New York
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