Question Dell G5 5505 (2021) Ryzen 4600h Will not post

[Star615]

I will try to be detailed and brief , my dell g5 5505 laptop was overheating and had fan issues . We ordered fans and re did thermal paste .
Computer was running like new with 0 hardware lag after this for 3 days .
I also noticed there was a windows update in my update notifications that I was pausing .
I’m not sure how but when I turned my laptop on the next day it went right into a Dell update if I can recall .after that I have not been able to post .
There seems to be no power to the keyboard or usb ports etc .
But the laptop is in a booting loop that restarts itself every 7-10 seconds .
Fans spin but I haven’t been able to get into Bios settings , no display / black screen.
We have tried pulling ram , restarting , pulling cmos , pulling ssd . Nothing is working !

 

[COLGeek]

If this was my system, I would remove and replace the battery and see if that makes any difference. Batteries are relatively inexpensive.

This whole issue of the update could have been coincidental with a completely dead battery.

 

[Star615]

I also left the room when it started because I didn’t think much of it

 

[Star615]

So I wasn’t there to see what it was doing

 

[COLGeek]

I looked at the Dell support site for your device and didn't see any meaningful driver/BIOS updates from within the last 60 days. Prior to this issue, when did you last update the system?

 

[Star615]

I know when I ran adrenaline software I was up to date on everything

 

[Star615]

There was a pending windows update

 

[Star615]

The one I had paused

 

[Star615]

Windows 11, version 24H2. I think

 

[COLGeek]

Understood. At this point, remove the battery and replace it. See if it makes any difference.

 

[Star615]

Yea that’s where I’m at unfortunately I don’t really have any replacements laying around since thus is a gaming laptop . I have some other computers but I’m not sure I could test those parts in it

 

[COLGeek]

Yea that’s where I’m at unfortunately I don’t really have any replacements laying around since thus is a gaming laptop . I have some other computers but I’m not sure I could test those parts in it

You'll have to order a battery for the laptop.

For example:

https://www.amazon.com/ANTIEE-Compatible-L13M4P71-Replacement-Pro-I5Y70/dp/B07CBPBZSN