Question Help needed. Dell g5 not booting - fan and keyboard lights starts but screen stays black

[KKSNUMEROUNO]

Hi,
This morning, while using my laptop, my screen went black all the sudden. I rebooted my laptop and it was flashing blue green red black and white before stopping. After a few reboots i managed to get to make it start but after logging for few seconds it froze and stopped.
Now when I'm starting it, the screen stays black but the keyboard lighting and the fans seems to work.
I can't interact with anything else than the power button.
Please help me, I'm using this laptop for work.

The laptop is a Dell g5, 5500 if I'm correct.

Thanks in advance for your kind help.

Best regards,
Lucas

 

[timjulius1122]

I'm sorry to hear about the issues with your Dell G5 laptop. I know some troubleshooting steps that might be useful to you.

Disconnect external devices and restart.
Perform a power cycle by removing the battery and power adapter, then holding the power button.
Check display settings in the BIOS/UEFI.
Connect to an external display to check if the issue is with the laptop's display.
Update graphics drivers from Dell's official website.
Contact Dell's technical support for further assistance