Desperate need of help with Laptop Display

[Stevee04]

Hi all.

For months now I've been trying to figure out what the hell is wrong with my Laptop Display. As you do, I've searched/looked for so many different solutions but nothing is working.

The Problem


I have four thick black bars going around my screen, they must be at least an inch thick all around. I can't get rid of them/stretch the screen to go into them.

Laptop

• 
  Acer Aspire V 15 Touch
  Intel Core i5-421OU 1.7GHz with Turbo Boost up to 2.7GHz
  8GB DDR3 L Memory
  Intel HD Graphics / NVIDIA GeForce 840m

Things I've Tried

• 
  Trying to change the screen resolution in the control panel/display settings. The maximum it will go to is 1366x768
  
  Going into the Intel Graphics Control Panel and trying out a number of different settings
  
  Going into the NVIDIA Control Panel, I have 0 options on their to change display. Looks like I don't get the full range of settings compared to others.
  
  Uprading Display Drivers

The only thing I can think of that might have caused the problem was switching from Windows 8 to 7, when I was running 8 their was no problem.

If anyone has any advice I'd really appreciate it, it's driving me crazy!

 

[smangione]

So we can assume it's not windows that's the problem

 

[smangione]

Now the last thing I think it is, is your monitor.

 

[smangione]

Is the laptop under warranty?

 

[BoBoTheBear]

This is a long shot but maybe try re-seeding ram, i cant seem to remember but i believe i had an issue with display and re-seeding ram fixed it

 

[smangione]

That would be difficult as it's a laptop

 

[BoBoTheBear]

That would be difficult as it's a laptop

They usually had a lil panel where u take off and see the ram...

 

[Stevee04]

Is the laptop under warranty?

Yep, it's under Warranty, thankfully!

This is a long shot but maybe try re-seeding ram, i cant seem to remember but i believe i had an issue with display and re-seeding ram fixed it

Right, how would I go about doing that?

 

[smangione]

You would have to open up the laptop and you would have to pull out the stick looking block looking like this https/www.google.com/search?newwindow=1&es_sm=122&biw=1920&bih=955&tbm=isch&sa=1&q=laptop+ram&oq=laptop+ram&gs_l=img.3..0l10.7102.8068.0.8220.10.8.0.2.2.0.124.733.6j2.8.0.msedr...0...1c.1.62.img..0.10.735.Xlq8K1UdSW4#imgdii=_&imgrc=TCikRP2LD-0bCM%253A%3B9gfzge-ssLNbmM%3Bhttp%253A%252F%252Fwww.lucidica.com%252Fwp-content%252Fuploads%252F2014%252F07%252Fram.jpg%3Bhttp%253A%252F%252Fwww.lucidica.com%252Fblog%252Fhow-to-guides%252Fhow-to-upgrade-your-laptop%252F%3B1024%3B768 Man google links are to long

 

[BoBoTheBear]

If you never opened a laptop before that might not be best, sorry. If its under warrenty, try reinstalling windows first since ull be loosing ur data once u get it replaced.. I cant seem to find a picture of the bottom of ur laptop.., but i have a feeling that its one that u have to take the top part by keyboard and work ur way back.(not recommended)

 

[smangione]

If you don't know how to take it out I would suggest not messing with the laptop if it's under warranty and just send it in for repairs. I wouldn't want to void the warranty.

 

[Stevee04]

I've opened up a few Laptops so it shouldn't be a problem, I'm at Uni at the moment so I don't have any equipment to get in! Will have to try it when I'm home.

Thanks for the suggestions both! If anyone else can think of what the problem might be, any help would be much appreciated.

 

[BoBoTheBear]

If you don't know how to take it out I would suggest not messing with the laptop if it's under warranty and just send it in for repairs. I wouldn't want to void the warranty.

I agree, good luck mate.

 

[hang-the-9]

Hi all.

For months now I've been trying to figure out what the hell is wrong with my Laptop Display. As you do, I've searched/looked for so many different solutions but nothing is working.

The Problem


I have four thick black bars going around my screen, they must be at least an inch thick all around. I can't get rid of them/stretch the screen to go into them.

Laptop

• 
  Acer Aspire V 15 Touch
  Intel Core i5-421OU 1.7GHz with Turbo Boost up to 2.7GHz
  8GB DDR3 L Memory
  Intel HD Graphics / NVIDIA GeForce 840m

Things I've Tried

• 
  Trying to change the screen resolution in the control panel/display settings. The maximum it will go to is 1366x768
  
  Going into the Intel Graphics Control Panel and trying out a number of different settings
  
  Going into the NVIDIA Control Panel, I have 0 options on their to change display. Looks like I don't get the full range of settings compared to others.
  
  Uprading Display Drivers

The only thing I can think of that might have caused the problem was switching from Windows 8 to 7, when I was running 8 their was no problem.

If anyone has any advice I'd really appreciate it, it's driving me crazy!

What is the exact model # of the laptop?

 

[Stevee04]

What is the exact model # of the laptop?

Acer Aspire V 15 Touch / V3-572PG-530Y

 

[hang-the-9]

What is the exact model # of the laptop?

Acer Aspire V 15 Touch / V3-572PG-530Y

The correct drivers you want to use are here http/us.acer.com/ac/en/US/content/drivers, the non-Broadwell ones since that system looks to have a Haswell CPU.

Remove whatever drivers are on there now and install the ones from Acer, the Intel and the Nvidia ones. If you downloaded the drivers NOT from Acer that may cause issues. I would also install the Chipset and BIOS updates also at least, and the audio and power management drivers if you have not done so after installing Win 7.

That resolution you have it set to looks to be the correct one for the laptop.

Question about the black bars, does the mouse actually move into those areas and can you place icons there or is it a border you can't move into at all?