In Losing my phone and locking it via my google account, my wifes phone was also locked (as it is also listed as a device on my Google account).
Through my google account, we can change the lockout display message, make it ring, but cannot come up with the password the screen requires to allow phone access.
It accepts calls, but can only make calls to the "owner".
We suspect the password it requires is the wifes Google password, of which we have no idea what it is. I have tried recovery options 100 times with no success.
Would be happy to just start another account for her, but that wont unlock the phone.
Other than a factory reset - which I'm sure I can do via my google account, I dont know how to get the phone back.
Any ideas anyone ??? Mark
Through my google account, we can change the lockout display message, make it ring, but cannot come up with the password the screen requires to allow phone access.
It accepts calls, but can only make calls to the "owner".
We suspect the password it requires is the wifes Google password, of which we have no idea what it is. I have tried recovery options 100 times with no success.
Would be happy to just start another account for her, but that wont unlock the phone.
Other than a factory reset - which I'm sure I can do via my google account, I dont know how to get the phone back.
Any ideas anyone ??? Mark