DirecTiVo 6.2 thoughts

[danr]

Archived from groups: alt.video.ptv.tivo (More info?)

Jack Ak wrote:
> "DanR" <dhr22@sorrynospm.com> wrote in message
> news:sBaoe.5602$Ag1.2898@newssvr12.news.prodigy.com...
>> I have a DTivo that shipped with ver 6.1 so I'm not like a lot of you poor
>> souls waiting forever for the upgrade. What is the big deal with it taking
>> so long to get this upgrade out to folks. From reading these posts it's like
>> they are sending it to one person at a time. Technically... how do they get
>> the upgrades to the boxes? How large in MBs is the file they send? Seems to
>> me they could use the bandwidth of just one channel and loop the darn thing.
>> They could send you a message and say "the upgrade is available... select
>> upgrade now". Go to bed and let it happen.
>>
>>
>
> The v. 6.2 upgrade files have been sitting on the DVR's disk for a number of
> weeks
> after an automatic download from satellite. There was a geographic area
> selected for
> early evaluation and a number of customers in that area received the version
> 6.2 update.
>
> Reportedly 100,000 DVRs have been added each day to the update queue starting
> May 16. The upgrade process is completely automatic and requires no action
> from
> the DVR owner. There is no need to send messages to request user involvement
> in the upgrade process. The "poor souls" you mentioned are those who think
> they must have the upgrade now. Unfortunately, too many people don't read
> on-screen messages and will call customer support people to find out why
> the channel up/down buttons don't work from the remote control.

If the 6.2 upgrade files are sitting on everyone's DVR why the delay or slow
roll-out of the installation. Is TIVO worried about bugs and needs to watch for
feedback? Is there a technical reason people with the files have to wait for the
install to happen?
Sorry... but I didn't get the comment about up/down channel buttons not working.

 

[Guest]

Archived from groups: alt.video.ptv.tivo (More info?)

DanR (dhr22@sorrynospm.com) wrote in alt.video.ptv.tivo:
> If the 6.2 upgrade files are sitting on everyone's DVR why the delay or slow
> roll-out of the installation.

Because the user interface is slightly different, and they want to avoid
a bunch of support phone calls all on the same day.

> Sorry... but I didn't get the comment about up/down channel buttons not working.

Because the internal database changed, the "Channels I Receive" and
"Favorites" lists get nuked. The first is set back to every channel, since
although it might record a couple of things via ARWL that the user doesn't
want, it *will* record everything the user actually wanted. But, they
chose to set "Favorites" empty instead of to every channel. Since most
people use "Favorites" in the guide, with no channels, you can't change
to the "next" channel, since there is none.

--
Jeff Rife |
| http/www.nabs.net/Cartoons/Dilbert/CoWorker.gif

 

[Guest]

Archived from groups: alt.video.ptv.tivo (More info?)

"DanR" <dhr22@sorrynospm.com> wrote in message news:XJmoe.5677$Ag1.4386@newssvr12.news.prodigy.com...
....
>
> If the 6.2 upgrade files are sitting on everyone's DVR why the delay or slow
> roll-out of the installation. Is TIVO worried about bugs and needs to watch for
> feedback? Is there a technical reason people with the files have to wait for the
> install to happen?
....

A software update to all customers at one time can have unexpected consequences.
The slow rollout can lessen the impact of an unknown problem.

Glitch hits DirecTV TiVo boxes
http/news.com.com/Glitch+hits+DirecTV+TiVo+boxes/2100-1041_3-5287815.html?part=rss&tag=5287815&subj=news.1041.20

First two paragraphs from above (July 28, 2004):

"A software glitch is freezing playback of stored shows on some
DirecTV boxes that access TiVo's digital video recorder service."

"The glitch apparently is caused by a software upgrade, version 3.1.0c,
that was first downloaded by DirecTV TiVo set top boxes earlier this month,
according to postings to a number of TiVo community sites."
.... end of quotation.

This problem affected users with a particular multi-switch brand more than others.
The version 3.1.0c2... software update a month or so later cured the problem
for those who had not already received a replacement DVR from DirecTV.

 

[Guest]

Archived from groups: alt.video.ptv.tivo (More info?)

I noticed after my upgrade that the clock is running behind. At first it was
about a minute, now it's about 20 to 30 seconds.

 

[Guest]

Archived from groups: alt.video.ptv.tivo (More info?)

"SciFier" <scifier@nospam.com> wrote in message news:h8mdnQDPMfkDaznfRVn-vQ@speakeasy.net...
> I noticed after my upgrade that the clock is running behind. At first it was
> about a minute, now it's about 20 to 30 seconds.
>
>

That problem is not related to the version 6.2 software. DirecTV has
a problem with DVR clocks. Dynamic bandwidth signal processing can delay
transmission of satellite signals which include time of day clocks.
This will occur with local channels spot beam transponders, but is also observed
on national transponders. It occurs when a transponder's maximum bandwidth
is temporarily exceeded and the transponder data stream is buffered.
DVR clocks being 30 seconds slow is not uncommon.