I have had moviecollector.com for 10 years, several upgrades, when advised, including one paid upgrade, a few years ago.
This month I upgraded (paid) to the latest version, it works beautifully, except for a major problem.
Everything works, except "auto' and "update", which are important, due to the extra info that is added.
The error messages are: "access violation of address 0004DB41" and "in module 'moviecollector.com' read of address 00000040"
The company says that I must re-install "as administrator". I am the "adm.", I am the only user of this computer. When I checked "Users" is says that I am the administrator.
I did everything that they asked, with no luck. Their last email said that they can no longer help me, and find someone who knows computers.
Does anyone know of anyway that I can fix this???
PLEASE!!!
Thank You.
This month I upgraded (paid) to the latest version, it works beautifully, except for a major problem.
Everything works, except "auto' and "update", which are important, due to the extra info that is added.
The error messages are: "access violation of address 0004DB41" and "in module 'moviecollector.com' read of address 00000040"
The company says that I must re-install "as administrator". I am the "adm.", I am the only user of this computer. When I checked "Users" is says that I am the administrator.
I did everything that they asked, with no luck. Their last email said that they can no longer help me, and find someone who knows computers.
Does anyone know of anyway that I can fix this???
PLEASE!!!
Thank You.