Samsung is definitely making some great strides in their products, but without the quality or customer service to back it up, they’ll still never see another penny from me. Every Samsung product I, or any member of my family, has ever owned has broken in less than a year—usually within a month—and Samsung generally refuses to do anything about it. The one time they actually accepted a return (after telling me they would send a user-replaceable part, then sending an empty box instead), they kept it for 3½ YEARS before finally sending it back, still broken; and when I called to complain, they said they couldn’t help because the warranty had expired. My response to the phone rep: “No, you think?!”
Samsung has cost me thousands of dollars and dozens of hours on the phone with unhelpful service representatives. THAT is their “killer feature,” and it’s killed their chances of having me as a customer.