Solved! Galaxy S5 Settings

[lethal42]

Hi all,
I have had great experience with my Galaxy S5 SM-G9001.
Clearly the best phone i have had.

I had an S2 previously...almost as good!

A problem has arisen though that samsung cant seem to help me with.

A little while ago I started seeing (repeatively) 'google assistant has stopped'. Then somewhile after 'samsung settings has stopped'....was shown repeatedly, albeit irregularly.
When this latter one occured, I could not navigate to anything normally listed in settings (wifi, software updates, apps etc).

When restarted it didnt always show this 'settings' problem.

I have done a second factory reset (the first following transfering my data to an new Oppo phone).

NOW I find that the settings option has disappeared. I cant even turn on or adjust wifi etc.
The settings wheel in notifications, just goes back to the home screen if pressed.

Samsung tried to dissuade me from doing a hard reboot (and wouldnt tell me how), but i dont see much option.

There doesnt appear to be a app or 'program' for settings.

If anyone can enlighten me in regard to the best way forward, it would be appreciated,

regards

Lethal42

 

[webworkings]

It is rather odd that anything would be gone. I mean the icon can be removed (it happens) but then it is still on the device, just not on the screen.

I don't see why they don't want to tell you how to do a "Hard Reset". That would be a fix if it is something on the device or a software issue (in most cases a fix). I am including the info on it below.

NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option.

6. When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

7. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

8. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

9. Then press the "Power" button to hard reset the phone.

10. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.

 

[webworkings]

It is rather odd that anything would be gone. I mean the icon can be removed (it happens) but then it is still on the device, just not on the screen.

I don't see why they don't want to tell you how to do a "Hard Reset". That would be a fix if it is something on the device or a software issue (in most cases a fix). I am including the info on it below.

NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option.

6. When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

7. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

8. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

9. Then press the "Power" button to hard reset the phone.

10. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.

 

[lethal42]

It is rather odd that anything would be gone. I mean the icon can be removed (it happens) but then it is still on the device, just not on the screen.

I don't see why they don't want to tell you how to do a "Hard Reset". That would be a fix if it is something on the device or a software issue (in most cases a fix). I am including the info on it below.

NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option.

6. When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

7. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

8. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

9. Then press the "Power" button to hard reset the phone.

10. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.

Hi webworkings, thanks for the prompt response.
Apols for mine being belated.

Unfortunately the phone didnt enter 'system recovery mode' the three times I tried to start it as you suggest.

Any ideas?

Just to re-confirm, a hard boot will achieve the same as a factory reset (or more)? Expected to delete all data, and leave phone as it was when new...recovering all system (and settings) programs/apps.

regards

Lethal42

 

[webworkings]

A typical factory reset allows for saving your files and info on the phone. Which doesn't help if you are having problems. A "Hard Reset" wipes every thing and starts over as the phone originally was, before being used.

If it isn't resetting, I would contact the manufacturer as it should.