GTX960m not working properly after Lenovo Y50 dropped to floor some 40 cm.

[Vicmot]

I have 2 GPU:s: Intel HD 4600 and GTX960m now since this accident all 3D games that used to work before ceased to run. I reinstalled GeForce drivers but it didnt help.. So I took the lap top to repairs where they couldnt find any physical damage either so they tested it with their own SDD and Windows 8 or 7 and succeeded to run 3Dmark11.

Then I took the lap top home and reinstalled my windows 7 ultimate 64 and all the drivers, Directx 11, Windows NET and C++ libraries, I only managed to run 1 game (World of warships) and 3Dmark06. But 3DMark11 doesnt even launch nor any other 3D immensive games like Fallout4 or Far Cry...

What could be the problem??

 

[Laptop_Nerd]

Hi,

Here are some troubleshooting steps that may help. But it seems like a hardware problem already.
- First is to do a clean install of the graphics card driver.
- Go to Device Manager and uninstall the Nvidia graphics card driver.
- Next is to open Device Manager and uninstall anything related to Nvidia.
- Download and install the latest driver once completely uninstalled.
- Here's the link: nvidia.com/Download/index.aspx
- Reboot the laptop once the latest driver has been installed.
- After the reboot, do test it again and see if the same problem will persist or not.
- If it will still not work, do check the contact between the GPU and it's heatsink.
- Apply new thermal paste on it as well and see if it will solve the problem or not.

 

[Vicmot]

Hi,

Here are some troubleshooting steps that may help. But it seems like a hardware problem already.
- First is to do a clean install of the graphics card driver.
- Go to Device Manager and uninstall the Nvidia graphics card driver.
- Next is to open Device Manager and uninstall anything related to Nvidia.
- Download and install the latest driver once completely uninstalled.
- Here's the link: nvidia.com/Download/index.aspx
- Reboot the laptop once the latest driver has been installed.
- After the reboot, do test it again and see if the same problem will persist or not.
- If it will still not work, do check the contact between the GPU and it's heatsink.
- Apply new thermal paste on it as well and see if it will solve the problem or not.

I did all that already.. How on earth it can run Unengine 4.0 but not 3Dmark11?"