There are some of us who have a younger sibling who forgot their apple/icloud password and chose to use a random security question of which they cannot recall. We called Apple and they want a proof of purchase from Christmas last year for the device. My in-laws do not have that so they refused to help altogether. I was blown away.
Their must be at least a few circumstances where young people forget their password AND their recovery password for their e-mail (which is typically the same), and their security question does not help. My in-law is bullied at school so he chose another date of birth as his security question so his bullies don't harass his Apple account. Anyhow, I look forward to bypassing this so I can return his Apple device in a working state.