HDD and Computer Freezing

[Rafastang13]

Hi, I've recently bought an HP Omen gaming laptop, and the PC was working fine. However, when I downloaded a file, it came packed with adware and malware, which really messed up the computer. So I did a recovery to the previous day, which seemed to have solved the issue. But, whenever I try to delete, access or move a file from the secondary hard drive, the PC freezes. The taskbar stops working, the start menu and the folders stop being accessible. But I can still open apps from the desktop. I can't even shutdown the computer, I have to force shut it. I've tried formatting 3 times and the problem still persists after a clean windows install. The CHKDSK says everything is okay: http/i.imgur.com/GrRsY74.png.
Help :\

 

[webworkings]

Have you tried running the computer in "Safe Mode"? You may have a better time that way and I would really suggest running some virus, malware, etc., cleaning software.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10 ...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.

How to enter "Safe Mode", from within windows.

In Windows 8...

1. Go to "PC Settings".
2. Click "Update & recovery".
3. Next click "Recovery", and then under "Advanced startup", click "Restart Now".
4. Once the "Choose an Option" screen opens, click "Troubleshoot".
5. Now click "Advanced Options", and then "Start-up Settings".
6. Then click "Restart".
7. The computer will restart, and load the "Startup Settings" screen.
8. Here you will make your "Safe Mode" option choice. Your choices are:

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

9. Now sign in to the computer with your account name and password. (If you have one set.)
10. When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.


In Windows 10...

From Settings.

1. Press the "Windows logo key" + "I" on your keyboard to open "Settings". Should this not work, Click the "Start Button" in the lower-left corner of your screen, then select "Settings".

2. Click "Update & security" and then Recovery".

3. Under "Advanced startup", select "Restart now".

4. After your computer restarts, it will take you to the "Choose an option" screen. Here you will select "Troubleshoot" and then "Advanced options"

5. Then click "Startup Settings" and finally "Restart".

6. After your computer restarts, you will see a list of options. Select "4" or "F4" to start your in "Safe Mode". Or, if you will need to use the "Internet", select "5" or "F5" for "Safe Mode" with Networking.


From the Sign-In Screen.

1. Restart your computer.

2. When you get to the "sign-in screen", hold the "Shift key" down while you select "Power" and then "Restart".

3. After your computer restarts, it will go to the "Choose an option" screen. Here you will select "Troubleshoot" and then "Advanced options".

4. Then click "Startup Settings" and finally "Restart".

5. After your computer restarts, you will see a list of options. Select "4" or "F4" to start your in "Safe Mode". Or, if you will need to use the "Internet", select "5" or "F5" for "Safe Mode" with Networking.