Help needed please

Susan_55

Commendable
Oct 8, 2016
10
0
1,560




 

Susan_55

Commendable
Oct 8, 2016
10
0
1,560

We are getting nothing lights are all on but nothing on screen at all
 
OK So it may actually be turning on and the display is the issue. Try turning it off (no lights or sounds), connect an external monitor, turn on the external monitor and then turn on the laptop. See if you can see anything on the external monitors screens.

Also, when on (and not with the external monitor attached) try shining a light at the screen (different angles) to see if you can see the desktop at all. Even if just barely.
 
I understood that. Have you tried the ...

OK So it may actually be turning on and the display is the issue. Try turning it off (no lights or sounds), connect an external monitor, turn on the external monitor and then turn on the laptop. See if you can see anything on the external monitors screens.

Also, when on (and not with the external monitor attached) try shining a light at the screen (different angles) to see if you can see the desktop at all. Even if just barely.
 

Susan_55

Commendable
Oct 8, 2016
10
0
1,560