Help needed please

[Susan_55]

Laptop updated and rebooted but all I am getting is a black screen what could be the problem

 

[webworkings]

What kind of update? Was it a Windows 10 OS update? Or just other things?

 

[Susan_55]

Laptop updated and rebooted but all I am getting is a black screen what could be the problem

What kind of update? Was it a Windows 10 OS update? Or just other things?

 

[Susan_55]

What kind of update? Was it a Windows 10 OS update? Or just other things?

It was just other things

 

[webworkings]

Then this should not cause the computer to not start up. Are you able to get to any screens at all? Or does it just completely shut down before going anywhere?

 

[Susan_55]

Then this should not cause the computer to not start up. Are you able to get to any screens at all? Or does it just completely shut down before going anywhere?

We are getting nothing lights are all on but nothing on screen at all

 

[webworkings]

OK So it may actually be turning on and the display is the issue. Try turning it off (no lights or sounds), connect an external monitor, turn on the external monitor and then turn on the laptop. See if you can see anything on the external monitors screens.

Also, when on (and not with the external monitor attached) try shining a light at the screen (different angles) to see if you can see the desktop at all. Even if just barely.

 

[Susan_55]

What kind of update? Was it a Windows 10 OS update? Or just other things?

 

[Susan_55]

What kind of update? Was it a Windows 10 OS update? Or just other things?

 

[Susan_55]

It was just other things

 

[webworkings]

I understood that. Have you tried the ...

OK So it may actually be turning on and the display is the issue. Try turning it off (no lights or sounds), connect an external monitor, turn on the external monitor and then turn on the laptop. See if you can see anything on the external monitors screens.

Also, when on (and not with the external monitor attached) try shining a light at the screen (different angles) to see if you can see the desktop at all. Even if just barely.

 

[Susan_55]

Then this should not cause the computer to not start up. Are you able to get to any screens at all? Or does it just completely shut down before going anywhere?

 

[Susan_55]

Ok will try that thanks