I've been given this laptop to wipe and restart as they were having issues booting successfully. It would boot to the logo and then go black. It now only boots to the logo and the logo stays on screen.
I have retrieved all the data from the laptop and have followed various methods with no success.
turn on and hold "0" takes me to "The Hard Drive Recovery Process" I click yes on this and it goes completely to black with no progress if I click no on this the laptop shuts off.
I have tried going into F12 but cannot seem to find a key online I can boot directly from, although I may be being really stupid with this one... my mind has almost melted after today!
If anyone could help it'd be much appreciated.
I have retrieved all the data from the laptop and have followed various methods with no success.
turn on and hold "0" takes me to "The Hard Drive Recovery Process" I click yes on this and it goes completely to black with no progress if I click no on this the laptop shuts off.
I have tried going into F12 but cannot seem to find a key online I can boot directly from, although I may be being really stupid with this one... my mind has almost melted after today!
If anyone could help it'd be much appreciated.