at the very start up of my laptop, the password that is applied before the computer even starts up is not accepting the password that has been on there. i need to know how to remove this startup password so that i can access my stuff on the laptop. i need to know exactly what to do or how to do this. thanks.
We can't provide assistance with by-passing/cracking any password protection, as we can't verify ownership of the system.
You will need to contact the vendor or the manufacturer with proof of ownership/purchase and they will be able to help.