How to turn off / turn on motorola

[Aarohan]

My Motorola phone is neither Getting switched Off nor Getting restarted. It's just showing the screen with the Moto text showing. Kindly suggest solution.

 

[Guest]

What type of phone do you have?

You can also try this tutorial Motorola provided: https/motorola-global-en-uk.custhelp.com/app/answers/detail/a_id/106490/~/force-your-device-to-reboot-or-restart