Question HP 15s-fq1512sa Support

[nix4]

Good morning,

I'm trying to find support for this laptop but when searching via the HP Support web site, it states that it is Out Of Warranty and there no support listed. I am in particular looking for the latest Bios for this device, please can any one assist? Thank you in advance.

 

[rgd1101]

does the laptop have the hp support assistant installed? try using that

 

[nix4]

does the laptop have the hp support assistant installed? try using that

Thanks for your reply Rgd1101, we have a feeling that the Bios is corrupt and it keeps blue screening when trying to run/reinstalling windows. Really surprised that I'm unable to find any support files for the device?

 

[rgd1101]

installing windows 10? what the exact bsod error?

Unless the laptop was in storage, the HP assistant would install the latest bios.

 

[nix4]

The device had a Bios update then it just keeps blue screening (no error codes), Your Device ran into a problem.
Tried to install windows 10 from a usb and get the same.
Please can you help obtain the support files manually as I am unable to get into Windows?

 

[rgd1101]

couldn't found anything. probably have to paid and get thru HP support

 

[nix4]

couldn't found anything. probably have to paid and get thru HP support

That's absolute crazy how a 2 and a bit year old device built by HP has no available software. Thanks for looking.

 

[rgd1101]

so you could get into bios?
is there a memory test in bios?
reset to default or performance bios settings

 

[nix4]

so you could get into bios?
is there a memory test in bios?
reset to default or performance bios settings

Can get into the Bios and I have run all of the tests including the memory one. Tried starting the device up with windows + v then windows + B but I need the bios to override the corrupt version?

 

[rgd1101]

Don't think is a bios corruption if you can get into bios and run all those test. could be some settings got change that make windows unbootable

 

[AlHuneke]

My HP laptop is three years old and I can still download software. I think you followed the wrong path. Go here: https://support.hp.com/us-en/drivers/laptops and enter your serial number.

 

[nix4]

I get the below error with your link:


We're sorry

We can't seem to find the page you were looking for.

Try going back to Support Home or use our Diagnostic Solutions to resolve your product issues