I posted a same thread in the HP support and they just haven't responded for quite some days, so I might post it here, thinking it might be a windows issue rather than that of a hardware/manufacturer issue.
First and foremost; my laptop is a HP Envy 15-Q004TX and I am having issues with the touchpad.
Anyhow;
Ever since I got the laptop, the touch pad has been 'funny', in other words it keeps glitching, to where the cursor is no longer smooth and the gestures no longer work.
So what did I do to resolve this issue;
And for some reason, it seems to be worse now. Sometimes the touchpad will last maybe 20 minutes, sometimes hours, and sometimes 2 minutes. And as soon as it goes;
The only way to fix it is to either restart the computer or go into the synaptics settings in the touchpad and click 'Reset device' to where the touchpad stops working for ~2 seconds and then it back to the way it should be. But usually, not for long.
As it does this, I assume it is not the hardware, as if it was, then resetting it via software should not do anything.
I have tried older HP drivers, nothing. Uninstalled, deleted and the installed the official driver numerous times. Nothing.
What should I do now? I'd like to consider myself at being good with computers, in terms of error fixing, building, troubleshooting etc...but this has me stumped!
Thanks all for reading, it's greatly app recited!
First and foremost; my laptop is a HP Envy 15-Q004TX and I am having issues with the touchpad.
Anyhow;
Ever since I got the laptop, the touch pad has been 'funny', in other words it keeps glitching, to where the cursor is no longer smooth and the gestures no longer work.
So what did I do to resolve this issue;
■Bought a 500GB SSD for the laptop...expensive I know
■Format the windows it came with (8.1x64)
■Made bootable USB (as laptop has no disk drive) of 8.1x64
■Installed the pro version as I get it free through my university (microsoft dreamspark)
■Installed all drivers from the official HP website for my device, completely updated etc....
And for some reason, it seems to be worse now. Sometimes the touchpad will last maybe 20 minutes, sometimes hours, and sometimes 2 minutes. And as soon as it goes;
■Cursor moves all over the place and oscilates on position
■When I click one place, it sometimes clicks elsewhere
■ALL gestures don't work.
The only way to fix it is to either restart the computer or go into the synaptics settings in the touchpad and click 'Reset device' to where the touchpad stops working for ~2 seconds and then it back to the way it should be. But usually, not for long.
As it does this, I assume it is not the hardware, as if it was, then resetting it via software should not do anything.
I have tried older HP drivers, nothing. Uninstalled, deleted and the installed the official driver numerous times. Nothing.
What should I do now? I'd like to consider myself at being good with computers, in terms of error fixing, building, troubleshooting etc...but this has me stumped!
Thanks all for reading, it's greatly app recited!