Solved! HP Envy help

yg_

Nov 13, 2018
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I can turn on my laptop but I can't move the cursor or type anything and I'm just stuck on the lock screen. I've tried restarting it by holding the power button but that doesn't seem to be doing anything. The only thing I can do is turning it on and off by the power button. Any reasons why it might be doing this?
 
The mouse shouldn't be needed before entering Windows.

NOTE: If you need to type in a password to even get into Windows to do the following, make sure you attached an external keyboard first, to get past the password. Then disconnect the external keyboard and try the following...

1. Uninstall the keyboard driver.
2. Reboot the computer (without reinstalling the driver).
3. When it restarts, it should reinstall the driver on its own.

If this doesn't work, you may wish to try connecting/reconnecting an external keyboard and see if it works fine. If it does, then it could be the keys themselves that are the issue.

Additionally, if your device uses one, you may want to try updating the Synaptics Driver if the above doesn't help.

You may also want to check the device for malware, viruses, etc., which can interfere with normal operation.


You may also want to try starting it up in "Safe Mode" to see if it will allow you to type and use the mouse then.
 
The mouse shouldn't be needed before entering Windows.

NOTE: If you need to type in a password to even get into Windows to do the following, make sure you attached an external keyboard first, to get past the password. Then disconnect the external keyboard and try the following...

1. Uninstall the keyboard driver.
2. Reboot the computer (without reinstalling the driver).
3. When it restarts, it should reinstall the driver on its own.

If this doesn't work, you may wish to try connecting/reconnecting an external keyboard and see if it works fine. If it does, then it could be the keys themselves that are the issue.

Additionally, if your device uses one, you may want to try updating the Synaptics Driver if the above doesn't help.

You may also want to check the device for malware, viruses, etc., which can interfere with normal operation.


You may also want to try starting it up in "Safe Mode" to see if it will allow you to type and use the mouse then.
 

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