HP Laptop 'blocked'

[lorbhill73]

Hi, My daughter was using Putlocker (after advice not to!) and then her laptop appeared to become infected. I have a screenshot of the message which popped up, but cannot find how to attach this to this thread!

Effects:
The cursor moves bit clicking has no effect.
No Internet engines (Googe/Edge etc) will open up.
Enter does not enter anything.
It can be controlled using up/down keys and Function keys....very difficult to move around and 'do' anything!. Tab and Space work for navigating through menus but sometimes impossible to get to where you want to 'click' therefore I can't download from USB stick.

I've very much a novice but am trying everything I can understand before 'Getting someone in' to help!
Any ideas would be much appreciated!! Thanks.

 

[Pavkata882]

Best thing to do is a clean windows install. The system looks pretty virus affected and not really sure if an antivirus software could fix what has been harmed.

 

[das_stig]

Take no risk, wipe the disk, install a clean O/S and give your daughter a month of extra chores, I bet she won't do it again