HP Laptop headphone jack trouble (PLEASE HELP)

unicycle248

Prominent
Jan 2, 2018
2
0
510
0
Hi, I'm having an incredibly annoying problem that I can't for the life of me figure out.

My computer's internal audio jack and 3.5mm front audio/mic jack are being treated as the same device. So when I plug headphones into my computer, sound plays out of both my headphones AND the external speakers. Essentially completely ruining the point of the headphone jack. I don't know how to fix this, some help would be most appreciated.

I have an HP ay15-137cl laptop, with windows 10.

I didn't have the problem until a couple months ago. It wasn't a big deal because I usually just plugged my usb headset in and it was fine, but now I don't have that anymore and I need to be able to use headphones.
 
OK, let me make sure this is clear. You are referring to the internal speakers and the external jack correct? There isn't really an internal audio 'jack' just internal speakers.

If it only shows the speakers when you go into control panel, and you have something like headphones connected (as the jack will not show as separate when nothing is plugged into it), the system may not be set up to show them separately in there (it happens). However, when they are connected, they should show in the taskbar. Right click on the speaker icon and then select "Open Volume Mixer". When the headphones are connected they should show there.
 
Try the following...

1. Go to "Control Panel".
2. Click on "Sound".
3. Make sure you are on the "Playback" tab.
4. Click on the device you are trying to fix.
5. Now click the "Configure" button and follow the prompts. (Be sure you also click the "Test" button.)
6. Once that is complete, click the "Properties" button.
7. When you are done with your changes, in "Properties", click "Apply" and then "OK".
8. Then click "OK", again, on the main "Sound window".

NOTE: If they don't show in there, right click on the white background of that window and make sure both "Show disabled devices" and "Show disconnected devices" is checked.

Should you still not see the them, right click on the "Speakers", only while the headphones/speakers are plugged in, and disable them. This may resolve the issue. Be sure you test that the internal speakers work again, when you unplug the headphones/speakers.
 

unicycle248

Prominent
Jan 2, 2018
2
0
510
0


Thank you for the reply, but unfortunately that didn't fix my issue. What settings under properties am I supposed to mess with? Both the front jack and internal jack are registered together as one device: "Speakers (Realtek High Definition Audio(SST))" I'm guessing I need to somehow split it into two devices, but I don't know how or if that's even a thing.
 
OK, let me make sure this is clear. You are referring to the internal speakers and the external jack correct? There isn't really an internal audio 'jack' just internal speakers.

If it only shows the speakers when you go into control panel, and you have something like headphones connected (as the jack will not show as separate when nothing is plugged into it), the system may not be set up to show them separately in there (it happens). However, when they are connected, they should show in the taskbar. Right click on the speaker icon and then select "Open Volume Mixer". When the headphones are connected they should show there.
 
Thread starter Similar threads Forum Replies Date
Simo Erberg Laptop Tech Support 4
S Laptop Tech Support 1
R Laptop Tech Support 0
Salads Laptop Tech Support 2
S Laptop Tech Support 0
R Laptop Tech Support 0
Manuja55 Laptop Tech Support 2
Pentovillianking Laptop Tech Support 1
F Laptop Tech Support 5
K Laptop Tech Support 14
M Laptop Tech Support 1
H Laptop Tech Support 1
B Laptop Tech Support 1
S Laptop Tech Support 1
L Laptop Tech Support 1
M Laptop Tech Support 3
M Laptop Tech Support 1
T Laptop Tech Support 1
J Laptop Tech Support 1
S Laptop Tech Support 2
Similar threads
Question My old pair of headphones works fine on my laptop and a new pair sounds bad.
Question Audio issues with Bluetooth 5 Headphones (Motorola Escape 220) with Bluetooth 4 Laptop (Toshiba Satellite L50-C)
Question Turtle beach headphones mic is not being detected on windows 10 laptop
Question Headphones just randomly stop working on my laptop from time to time
Question A complicated issue with a crackling speaker - disabling it requires uninstalling RealTek drivers?
Question My headset microphone picks up all sounds played through my headphones. No changes in windows sound settings help!
Solved! Headphones are not detected by laptop
Question when i plug an ear/headphone into the audio jack into my laptop, it works for like 3-10 minutes and then all of a sudden it stops working.
Question why does only the sound work and not my mic when i plug in my headphones to my laptop?
Solved! internal laptop mic disabled when i plug in headphones
Question My laptop sound not working after using headphones
Question Headphones can't be put in when I play Games
Question Laptop is using dedicated mic instead of external mic
Question Headphones make intermittent static noises while connected to laptop
Solved! If I unplug my headphones, audio will only play through laptop speaker until restart.
Solved! My laptop's built-in mic doesn't work when headphones are plugged in
Solved! any headphones i put into my laptop arent being recognized by it. All sound is just going through the speakers. What do I do?
My headphone jack was accidentally plugged in the USB port and now my laptop won't come on it immediately shut off it's an HP
Headphones not working on laptop
Laptop Only Detects Headphones When Restarted, and Audio Quality is Terrible

ASK THE COMMUNITY