Huawei Matebook X Fingerprint Sensor

ktriebol

Honorable
Feb 22, 2013
5
0
10,520
1
I have a Huawei Matebook X laptop that I bought new in 2017. It recently had a problem with bad cells on the SSD, but I fixed that and it is working now on Windows 10 version 1809 except for the fingerprint sensor. I have installed the latest Goodix driver (1.1.10.402). In Accounts>Sign-in Options, I can see Windows Hello, and in that section is shown Fingerprint, with Set-up box. When I click on that box, I am taken to Welcome to Windows Hello, where I click on Get Started. That asks me for my PIN and I can enter that. Then I go to the screen saying Touch the Fingerprint Sensor. I then touch the sensor, but nothing registers on the screen. It just sits there and does nothing. I eventually have to cancel out without the fingerprint sensor working. Does anyone have any ideas how I can get the fingerprint sensor working?
 

ASK THE COMMUNITY