I bought a new laptop, my first laptop ever, is this normal?

RageInducedGamer

Estimable
Apr 28, 2015
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I've been a desktop guy my entire life, but I opted to purchase a gaming laptop to spend time with my daughter and family in other rooms and also to take with me when I visit my parents.

It's an HP Omen -- This one --

http://www.bestbuy.com/site/hp-17-3-laptop-intel-core-i7-12gb-memory-nvidia-geforce-gtx-1050-ti-1tb-hdd-128gb-ssd-black/5712129.p?skuId=5712129


Anyway, my question is, when I'm downloading a game it gets slightly louder, but as soon as I boot up any game at all, the fan becomes very loud and it begins to get warm, almost immediately. I've never had a laptop before, so I can't tell if the temperatures really are high or not, but it definitely gets warmer, especially around where the warm air is being blown out and that side in general.
I've been using a cooling pad as well, I'm just wondering if this is normal, as when I just join a league of legends game, the thing sounds like a jet engine or something.
It does it for other games as well, like Rainbow Six Siege, it's not scorching hot or anything, but definitely loud and warm, is this normal for a brand new laptop? The box did have a small crush on the top, as if something had been ontop of it or it had been dropped, did I get a damaged product? it seems to work fine and everything, but I have no idea how to tell.

It seems to cool down extremely quickly afterward though, but the fan is also noticeable as I turn it on. It also expels heat through the keyboard, which I still feel sometimes, after it's cooled down.
 

photonboy

Distinguished
Good luck.
I'm not exactly sure how dropping it would affect things, but now you have a baseline so can see if the replacement is noisier or not.

Do refer to my comment about using VSYNC to cap the frame rate. Again, if you tweaked the game to ABOVE 60FPS (if 60Hz screen) then turn on VSYNC you cap to 60FPS thus reducing the CPU and GPU load which makes the fan spin slower.

You also don't want to simply enable VSYNC if you can't sustain the frame rate (i.e. drop below 60FPS as shown by FRAPS or Steam FPS counter) as that adds stuttering.

Too much info to get into detail, but basically when tweaking games you:
1) set goal (VSYNC ON, or OFF etc), then
2) Tweak game settings towards that goal.
 

cosmoji

Estimable
Aug 7, 2015
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well desktop or laptop you make a lot of heat. jam all those components in to a tiny space and then make them work hard to run a game, and yeah, its going to get hot. and though i've never owned a laptop, i know they get hot. thats why that cooling pad product even exists. and i often see fan noise as an issue with gaming laptop reviews. lots of heat to disspate, often with just one fan. read some customer reviews and see if they have the same issues.
 
Well I would try installing some monitoring software. There are a few out there you can try. Me I like Speedfan. When it gives you the temps, add that info to this thread.

However, if that is a new laptop, and still under warranty, it shouldn't be doing any overheating. If that is the case, I would contact the place you got it from (if really new) or the manufacturer.
 

photonboy

Distinguished
Hey,
It's normal for laptops to be loud, however it's nearly IMPOSSIBLE for me to tell you if that's abnormally loud for that exact model or not.

It's got a very good CPU, and GPU so there's a lot of heat.

*There are ways to reduce fan noise in gaming.

1) VSYNC ON - for example, run FRAPS (or turn on Steam FPS indicator) to show the frame rate. VSYNC OFF in the game to start. Then run the game, and tweak the average to get above 60FPS.

Then turn VSYNC ON. (if you tweaked to get 80FPS average by adjusting shadow quality, Anti-aliasing etc then when you force it to 60FPS at the same settings it's less demanding, thus less noisy.)

Even running 90% of the FPS it's capable of can make a huge noise difference.

2) GSYNC?
I couldn't figure out if that had GSYNC or not. If so, you can force an FPS cap (say 40 to 50FPS if games isn't a fast shooter) after tweaking similar to above with VSYNC OFF at a higher average.

This is probably a bit confusing, so I'll just stop there, except on other thing:

VSYNC OFF: when in this mode the CPU or the GPU runs as fast as possible. The bottleneck should be one or the other depending on the game and settings. Let's say it's a game that's not very demanding that gets 180FPS average. If it's a SLOWER GAME then even forcing 30FPS may be worth it to reduce noise. So I'll also add:

3) HALF ADAPTIVE VSYNC:
a) start game at least once and close
b) NVidia Control Panel-> manage 3d settings-> add game-> "HALF Adaptive VSYNC" or similar-> SAVE
c) use FRAPS or similar to observer that the FPS caps at 30FPS (if monitor is 60Hz)
d) raise or lower game quality settings as desired to maintain mostly 30FPS and optimize noise vs graphical fidelity.

Good luck.
 

velo3100

Splendid
Moderator
It is normal for a laptop to be loud but that laptop shouldn't be very loud. It will be louder than your desktop as it is smaller. What are the temps of your cpu and gpu?

Also check if window update is running as it will do this for a new laptop. Also check the windows store as it will try are install all the apps automatically if you are signed in. Finally check if you have any software that is downloading drivers for your laptop.
 

photonboy

Distinguished


1) The temperature will tell you very little as the fan will ramp up as the temperature goes up. The CPU can also throttle the frequency down, but what does any of this tell you about whether THAT EXACT FAN is too loud or not?

The fan is doing its job as it's ramping up. It's probably not broken (i.e. chipped blade) that would explain its loudness, and RPM is part of the cooling profile. In fact the GPU is probably creating the most heat.

2) I don't know what updating or downloading has to do with fan noise. It's not going to affect temperature much, in fact as I said most heat is from the GPU during gaming anyway.

*For IDLE temperature just open Task Manager (right-click Start) then observer CPU-> performance. Once it settles down, with no updating etc the CPU usage probably will hang around 5% to 10%. (it's hard to guess exactly because the CPU frequency varies a lot to save power).
 

photonboy

Distinguished
So... ?

1) You could contact the company and see what advice they can give you. I can't think of what that would be other than RMA'ing the laptop which would help only if the fan is broken.

2) There probably are BETTER FANS you can buy, but you'd have to buy one with the same specifications and take apart the laptop in a way which likely voids the warranty.

I've looked into this and it's a real hassle.

3) You could investigate RETURNING it completely. Not sure what that involves though and it probably will cost at least 15%.
 

RageInducedGamer

Estimable
Apr 28, 2015
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My daughter dropped it, now it overheats far more, good thing I have accident protection, sending it back on Monday.
 

photonboy

Distinguished
Good luck.
I'm not exactly sure how dropping it would affect things, but now you have a baseline so can see if the replacement is noisier or not.

Do refer to my comment about using VSYNC to cap the frame rate. Again, if you tweaked the game to ABOVE 60FPS (if 60Hz screen) then turn on VSYNC you cap to 60FPS thus reducing the CPU and GPU load which makes the fan spin slower.

You also don't want to simply enable VSYNC if you can't sustain the frame rate (i.e. drop below 60FPS as shown by FRAPS or Steam FPS counter) as that adds stuttering.

Too much info to get into detail, but basically when tweaking games you:
1) set goal (VSYNC ON, or OFF etc), then
2) Tweak game settings towards that goal.
 
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