I think their customer service is their biggest problem. Well, that and their engineers they keep blaming for not fixing my service:
I signed up for Verizon Fios with youtube tv nearly 3 years ago. I've been on autopay ever since. I've never missed a payment and have never been even 1 day late. 4 days ago youtube tv shut of my service for no apparent reason. Nothing has changed, not the credit card, not the pay date, not the autopay, nothing...
Both sides keep saying its the other guys fault and I can get no resolution and no service.
I've always wanted to add HULU, I guess its time to add HULU+ TV with a different internet service provider.