I have the same problem nit a lpt of my letboard doesnt work enyer doesnt work

[Marjorie_2]

Asus screen wont het off utility page
I usrd the onscreen keyboard which I can't get to
My enyer ley seems cricial
The arrow keys and the bottom mouse and right legt select leys work
But? I have tried all I lnpw. Solution? I also let the battery die. No help? No reboot. Just that screen
Can you offer any suggestions?
Thanks, Marjorie

 

[webworkings]

Is it the Aptio Setup Utility screen that it is stuck on? If yes try the following...

1. In the Aptio Setup Utility, select the "boot" menu and then select "Launch CSM" and change it to "enable".

2. Next select the "Security" menu and then select "secure Boot Control" and change to "disable".

3. Now select "Save & Exit" and press "yes".

4. Once you have done this, hold down the "power" button until the laptop turns off completely.

5. Now you want to power it back on and continually press the "F9" button for about ten seconds or until you are taken to the "Windows Recovery Menu".

6. In here select "Advanced Start Up" and then, once the recovery menu appears, select "Advance Options".

7. Choose "System Restore" and select a date prior to when the problem started.

The computer should now go through the restore process and then start normally for you.