Keyboard and Touchpad not working Lenovo g50

trainla

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Dec 8, 2015
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4,510
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Lenovo G50 - keyboard and touchpad are not working at all. Was able to attach a usb keyboard and it did work. Tried to turn off/turn on. That didn't help.
 
Hi,

Please do try these troubleshooting steps that may help in solving the issue.

Keyboard troubleshootings:
- Check keyboard language settings.
- Open Control Panel and look for Region and Language.
- Check all tabs if they are all set to United States.
- If that doesn't work, try pressing those following keys which are not working using your onscreen keyboard (Ease of Access look for Onscreen keyboard)
- Connect an external keyboard and see if the same problem will persist because if does you may need to consider on doing a complete Factory Reset cause it's a problem with your operating system.
- If all these will not work I would suggest replacing the keyboard itself.

Touchpad: (use an external mouse for troubleshooting)
- Do uninstall/reinstall the touchpad driver from Device Manager.
- In Device Manager uninstall the Touchpad driver then reboot your laptop.
- It will reinstall the driver automatically after the reboot.
- If the driver will not install download and install the driver from Lenovo Support site.
- If all these will not work proceed with the Factory Reset.

Worst case is after the Factory reset and same problem will persist you may need to send it for a repair to Lenovo if it's still under the factory warranty.
 
Hi,

Please do try these troubleshooting steps that may help in solving the issue.

Keyboard troubleshootings:
- Check keyboard language settings.
- Open Control Panel and look for Region and Language.
- Check all tabs if they are all set to United States.
- If that doesn't work, try pressing those following keys which are not working using your onscreen keyboard (Ease of Access look for Onscreen keyboard)
- Connect an external keyboard and see if the same problem will persist because if does you may need to consider on doing a complete Factory Reset cause it's a problem with your operating system.
- If all these will not work I would suggest replacing the keyboard itself.

Touchpad: (use an external mouse for troubleshooting)
- Do uninstall/reinstall the touchpad driver from Device Manager.
- In Device Manager uninstall the Touchpad driver then reboot your laptop.
- It will reinstall the driver automatically after the reboot.
- If the driver will not install download and install the driver from Lenovo Support site.
- If all these will not work proceed with the Factory Reset.

Worst case is after the Factory reset and same problem will persist you may need to send it for a repair to Lenovo if it's still under the factory warranty.
 
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