I have an Dell Inspiron 15-7000 series laptop running Windows 10 that I've owned for about a month. When I turn on the laptop it goes immediately to black. The laptop is on and the screen is backlit, but black, no cursor or logos. Sometimes the shade of black will change, I assume its as the processes I currently cant see are moving from brighter to dimmer screens. If I put the laptop to sleep and wake it back up, normally 3 to 6 times, though it has on occasion been significantly more, the screen will pop up with the Windows lock screen, and I can use the laptop as normal.
If I restart the laptop it sometimes turns on right away. Meaning I can see the dell logo and then Windows starts. Though other times its back to the black screen. If I allow the laptop to fall asleep from inactivity waking it up sometimes results in a black screen again.
Ive updated drivers, reinstalled windows, changed start up settings, scanned for issues using software. Just yesterday in desperation I returned the laptop to factory settings, which didn't fix the problem.
I'm competent with computers, but by no means skilled. But from what I can discern its like something in the laptop isn't turning on right, and turning the screen on and off eventually gets it to work correctly. Like turning a key in a beat up car until the engine finally turns over.
Its not a dire problem, I can eventually use the laptop, buts its a hassle, and I'm afraid it might be indicative of a larger issue. Can I fix it or should I take it to someone? Its out of the first week best buy warranty.
Any solutions or information would be much appreciated.
If I restart the laptop it sometimes turns on right away. Meaning I can see the dell logo and then Windows starts. Though other times its back to the black screen. If I allow the laptop to fall asleep from inactivity waking it up sometimes results in a black screen again.
Ive updated drivers, reinstalled windows, changed start up settings, scanned for issues using software. Just yesterday in desperation I returned the laptop to factory settings, which didn't fix the problem.
I'm competent with computers, but by no means skilled. But from what I can discern its like something in the laptop isn't turning on right, and turning the screen on and off eventually gets it to work correctly. Like turning a key in a beat up car until the engine finally turns over.
Its not a dire problem, I can eventually use the laptop, buts its a hassle, and I'm afraid it might be indicative of a larger issue. Can I fix it or should I take it to someone? Its out of the first week best buy warranty.
Any solutions or information would be much appreciated.