Question Laptop boots to black screen but mouse shows

Apr 18, 2019
Hi guys
Looking for help!
I recently broke my laptop screen so I've tried to connect it to an external monitor to try and boot it but when the laptop boots up all of showing on external monitor is a black screen but the mouse is still showing.
I've tried multiple times to log into the laptop to see if anything changes but no luck, I know the monitor is set up to be a duplicate screen as I've used it before soon expected something to show up, I've also tried a couple of things I've seen online like cnt,alt delete see if task manager shows up and I've tried taking battery out then hold the power button for 60 seconds and try reboot I'm getting nothing at all.
If anyone has any ideas it would be appreciated I am waiting on a new screen to be delivered but as it's a work laptop I need to get onto it asap as it has passwords etc to everything I do.
Also I'm running Windows 10
Thanks to anyone that can help
If you can see the mouse/cursor only, try

Option 1 ...

  1. First, while the computer is off, connect the external monitor.
  2. Next turn on the computer and allow it to fully load.
  3. Once loaded, press the "Windows Key" + "P" to open the "Easy Display Switcher".
  4. In here select "Computer only".
  5. Now shut down the computer and disconnect the external monitor.
  6. Disconnect the external monitor
  7. And finally restart the computer.

Option 2 ...

Make sure you wait until the computer would be fully loaded before trying this, and not try it right away like you would to say get into BIOS. This needs you to actually be where you would be when Windows Explorer loads.

1. Press "Shift" repeatedly until the "sticky keys" window shows up.

2. Now click the the link there that will lead to the "Ease of Access Center".

3. Next click "Cancel" on the the bottom right corner of the "Set Up Sticky Keys" window.

4. From here you want to click "Control Panel" on the upper left corner (it should be right beside the "Make Your Computer Easier to Use" title.

5. Locate the "Computer Settings" menu and then choose the "Recovery" icon (make sure that your view of this is by either large or small icons for easier access).

6. Now click and open "System Restore".

7. Here you want to click next on the bottom right corner (a few times) until the button "Finish" shows up and then click it. (Just follow everything prompt that the window says which will lead you to recovering your previous system, in a certain time.

8. The computer will now do the work it needs to and then reboot.

If that doesn't work, you can try the following...

You can also try doing the Ctrl+Alt+Delete and see if you can get "Task Manager" to show.

If the "Task Manager" windows shows, then choose "New Task" and then type in EXPLORER. If the desktop shows up then you need to go into "Start", "Programs", then "Accessories" and finally "Command Prompt". (Or you can do a search for CMD.)

Make sure you load the "Command Prompt" with Administrator access. Then when it loads type in....


It will do a file check.

To learn more about "SFC" visit this link at Microsoft...
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