Solved! Laptop is connected to WIFI but no internet

Nov 30, 2018
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My Lenovo G40-30 can connect to our PLDT router but the internet is not working. I have my Vivo phone that is currently connect to the WIFI and to the internet. So, I'm kinda confuse which has a defect. I have tried to modify the password, forget and connect it again, and restart and connect it again. Please help my laptop, it is been a long time since my laptop is directly connectly to the internet.
 

kanewolf

Splendid
Moderator
Start with basic network troubleshooting. Open a DOS window (cmd.exe). Type "ipconfig /all". Are the first three sets of numbers in the default gateway the same as the IP address? Is there a DNS IP address?
Can you ping the default gateway? Can you ping 8.8.8.8 ?
 
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