Try loading the computer in "Safe Mode" and see if the problem still occurs. If it doesn't, then you have something on the computer that is causing the problems and needs to be cleaned off.
To enter "Safe Mode":
1. Go to "PC Settings".
2. Click "Update & recovery".
3. Next click "Recovery", and then under "Advanced startup", click "Restart Now".
4. Once the "Choose an Option" screen opens, click "Troubleshoot".
5. Now click "Advanced Options", and then "Start-up Settings".
6. Then click "Restart".
7. The computer will restart, and load the "Startup Settings" screen.
8. Here you will make your "Safe Mode" option choice. Your choices are:
a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe...