My Dell G3 3590 is stuck on the Dell loading screen (black screen with the logo). I've tried scanning for issues using F12 Diagnostics and OS Recovery and it says that everything is fine. Can anyone help please?
Did you run the long diagnostic test (hours long) and did it return zero errors? How did you start the OS recovery process and did it complete satisfactorily? Did it take a few 10s of minutes to complete?
Power off your machine and disconnect all peripheral devices attached to it. Peripheral devices include external HDDs, USB sticks, external speakers, USB keyboards/ mouse, etc. Do not disconnect the AC power adapter.
Now, start up your machine and press the F2 key repeatedly for a few times. Your keyboard LED should flash first and your computer will load in to the BIOS. Navigate to the Exit menu using your keyboard keys, and select Reset Defaults, or any other similar option, and then save your settings and exit.