Laptop warranty question

kamal

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Apr 16, 2004
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Archived from groups: comp.sys.laptops (More info?)

I have finally figured out that I want to buy a Toshiba- still in the
process of figuring out the exact model. I can buy the warranty from
Toshiba as well as the store from which I will buy the machine
(Circuit City, Best Buy, CompUSA etc.)

A questions for the laptop veterans out there- what should I look for
in terms of the warranty ? Is extended warranty really helpful ? With
the little kids running in and out of the house, do you think screen
coverage is needed ? Any specific thing(s) that I should definitely
check for ?

Kamal
 
G

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Archived from groups: comp.sys.laptops (More info?)

Buy the extended from the manufacturer not the retailer.

--

Please reply to:
mi_oldradios at yahoo dot com
"Kamal" <kamald2002@yahoo.com> wrote in message
news:63f50435.0404191059.2da76cc4@posting.google.com...
> I have finally figured out that I want to buy a Toshiba- still in the
> process of figuring out the exact model. I can buy the warranty from
> Toshiba as well as the store from which I will buy the machine
> (Circuit City, Best Buy, CompUSA etc.)
>
> A questions for the laptop veterans out there- what should I look for
> in terms of the warranty ? Is extended warranty really helpful ? With
> the little kids running in and out of the house, do you think screen
> coverage is needed ? Any specific thing(s) that I should definitely
> check for ?
>
> Kamal
 
G

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Archived from groups: comp.sys.laptops (More info?)

"mi-oldradios" <wa8x@yahoo.com> wrote in message
news:408428c4_3@newsfeed.slurp.net...
> Buy the extended from the manufacturer not the retailer.
>
> --
>
> Please reply to:
> mi_oldradios at yahoo dot com
> "Kamal" <kamald2002@yahoo.com> wrote in message
> news:63f50435.0404191059.2da76cc4@posting.google.com...
> > I have finally figured out that I want to buy a Toshiba- still in the
> > process of figuring out the exact model. I can buy the warranty from
> > Toshiba as well as the store from which I will buy the machine
> > (Circuit City, Best Buy, CompUSA etc.)
> >
> > A questions for the laptop veterans out there- what should I look for
> > in terms of the warranty ? Is extended warranty really helpful ? With
> > the little kids running in and out of the house, do you think screen
> > coverage is needed ? Any specific thing(s) that I should definitely
> > check for ?
> >
> > Kamal


Considering the initial cost and the potential cost of repairs I bought an
extended warranty on mine from the manufacturer. (Dell) I also have little
ones (4 & 6) and towards that end purchased the additional "accidental"
damage warranty. If I never need them I'll say "Oh Well." If I do boy I'll
feel so smart.

--
D

I'm not an MVP a VIP nor do I have ESP.
I was just trying to help.
Please use your own best judgment before implementing any suggestions or
advice herein.
No warranty is expressed or implied.
Your mileage may vary.
See store for details. :)

Remove shoes to E-mail.
 
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Archived from groups: comp.sys.laptops (More info?)

"Kamal" <kamald2002@yahoo.com> wrote in message
news:63f50435.0404191059.2da76cc4@posting.google.com...
> I have finally figured out that I want to buy a Toshiba- still in the
> process of figuring out the exact model. I can buy the warranty from
> Toshiba as well as the store from which I will buy the machine
> (Circuit City, Best Buy, CompUSA etc.)
>
> A questions for the laptop veterans out there- what should I look for
> in terms of the warranty ? Is extended warranty really helpful ? With
> the little kids running in and out of the house, do you think screen
> coverage is needed ? Any specific thing(s) that I should definitely
> check for ?
>
> Kamal

Some of the platinum credit cards double the manufacturer's warranty up to
an additional year of coverage at no cost to you.
 
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Archived from groups: comp.sys.laptops (More info?)

"Lewin A.R.W. Edwards" <larwe@larwe.com> wrote in message
news:608b6569.0404201322.60e0f152@posting.google.com...
| > Interesting POV. Please explain further.
|
| Simple: The majority of electronic failures will be so-called infant
| mortality, which will practically by definition occur within the
| warranty period. Outside the infant mortality period, the most likely
| cause of failure is far and away user abuse, which isn't covered by
| extended warranties.
|
| The three parts in a laptop that have a definite finite lifespan due
| to mechanical factors are the hard drive, optical drive (if fitted),
| and the LCD backlight. Any one of these can be replaced TODAY for less
| than your $150 price, and the prices of these components are
| constantly falling. By the time you need them - if you ever do - they
| will be cheaper still.
|
| You are looking at the gamble the way the seller wants you to, instead
| of the way THEY look at it. You are not spending $150 fersure against
| the maybe of a $800 repair. You are spending $150 fersure against the
| likelihood of needing a $50 repair, and the outside chance of needing
| a more expensive repair. Rest assured that you can never beat the
| house.

Then we'll agree to disagree.

I agree with you that extended warranties are not umm warranted with the
majority consumer electronics. Laptop computers are a definite exception.

I would add that your notion of a $50.00 laptop repair is extraordinarily
optimistic. Even a component which you concede as having a "definite finite
lifespan" such as a backlight will run several hundred dollars after parts
and labor unless you obtain the parts and do the repair yourself. With a
very few exceptions people simply *do not* repair their own laptops. The
cost of returning the computer to the manufacturer (the repair route most
consumers will take) for repair of something as simple as a power button
will almost certainly outweigh the cost of an extended warranty.

"Infant mortality" statistics sound fancy however, on an individual basis,
that nothing will break after the initial warranty is a 50/50 gamble. It's
one I prefer to take.

Working from your theory of a "low-margin modern appliance that's out of
warranty" I've "Beat the House" on several non-computer extended warranties.
One example, the $60.00 extended warranty on a treadmill for saved me a
$500.00+ belt and deck replacement. Just having them come out to look at it
even if no repairs were maid was $96.00.

At the risk of redundancy, people *do not* repair their laptops computers
themselves they send them out. If you have to factor in the cost of labor on
practically any item the cost of an extended warranty usually "beats the
house."
--
D

I'm not an MVP a VIP nor do I have ESP.
I was just trying to help.
Please use your own best judgment before implementing any suggestions or
advice herein.
No warranty is expressed or implied.
Your mileage may vary.
See store for details. :)

Remove shoes to E-mail.
 
G

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Guest
Archived from groups: comp.sys.laptops (More info?)

> I would add that your notion of a $50.00 laptop repair is extraordinarily
> optimistic. Even a component which you concede as having a "definite finite
> lifespan" such as a backlight will run several hundred dollars after parts

Rubbish. A backlight CCFL costs between $5 and $20 depending on the
type and how you purchase it.

> At the risk of redundancy, people *do not* repair their laptops computers
> themselves they send them out.

I think you're underestimating the average man on the street. I'm
probably something of an atypical case, but I have never sent one of
my own appliances out for third-party repair (excluding automobiles).
Appliance repairs fall into two categories: I can do it myself, or
it's not cost-effective.
 
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Guest
Archived from groups: comp.sys.laptops (More info?)

> A laptop component can fail ANY time. I have had bad motherboards,

But statistically, they usually don't fail "ANY" time. Let me give you
a quick lesson in electronic product warranties (and pardon me for
sounding condescending, but you're speaking the irritating foolishness
of a gambler who claims he's on a "winning streak", so it's
justified): The failure rate for electronic appliances follows a curve
that looks something like an inverse bell. There is a high rate of
failure in the initial [days/months] due to infant mortality issues.
The failure rate then drops to a low noise level for some period of
time, and then begins to climb again as components begin to physically
wear out.

The manufacturer's task is twofold:

a) to perform enough in-house testing (burn in) that a significant
proportion of infant mortality cases don't get out of the factory,
because it's much cheaper to fix a dead baby in the factory than have
a user ship it back after going through distribution.

b) to calculate how much warranty to offer on the product as a whole
so that the warranty expires before too many units have reached the
"wear-out" stage of their life. This calculation is based, in part, on
estimated "typical usage" scenarios. For instance, one of the biggest
stresses on a system is power-up, partly due to large current inrush
charging all those bypass caps on the board, and partly due to thermal
cycling effects which flex all the joints on the board, and I'm
particularly thinking here of the joints under BGA devices. The
manufacturer assumes a certain usage pattern when calculating MTBF. If
you happen to use your computer atypically, you might become an early
failure and /that/ will make you a frequent warranty-claimant.

Engineering realities mean that, barring design flaws or unusual
circumstances, the parts of a portable computer that start climbing
that lifespan-related right-hand edge of the failure curve first are
the hard drive, optical drive and LCD backlight. As a rule, the
manufacturer does not offer separate warranties on these components
(exceptions exist: for example, a product I was responsible for
designing offered a 5-year parts & labor warranty on the appliance as
a whole, but only a 1-year warranty on the LCD backlight - after the
first year, you have to pay parts costs for replacing the CCFL. This
product was designed to run 24/7 and the CCFL was rated for 10,000
hours, which is only slightly more than a year).

Yes, if you play the slots in Vegas, occasionally you will walk away
with a $10,000 jackpot, but the odds are very good that you'll walk
away at the end of a day's gambling with slightly less money than you
started out with.

Extended warranties are a profit center for the company that offers
them, much like (say) health insurance. The prices are calculated
statistically with a certain anticipated profit level. They are not an
altruistic service offered for the good of the impoverished working
man.

Buy all the lottery tickets you like - we need compulsive gamblers to
fund our school system - but at least understand that it's a
compulsion, and not scientifically justifiable.
 
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Archived from groups: comp.sys.laptops (More info?)

"Lewin A.R.W. Edwards" <larwe@larwe.com> wrote in message
news:608b6569.0404220338.5a67da05@posting.google.com...

>
> you're speaking the irritating foolishness
> of a gambler .

It's a shame you had to waste all that time typing out such an elaborate and
lengthy post. I stopped reading as soon as the insults started.

Your "voice" would carry better if you talked across to people and not down
to them.

While you're certainty entitled to your opinion, I stand by my original
post.

You have a real nice day now. ;-)

--
D


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"Lewin A.R.W. Edwards" <larwe@larwe.com> wrote in message
news:608b6569.0404220319.159a27f6@posting.google.com...
| > I would add that your notion of a $50.00 laptop repair is
extraordinarily
| > optimistic. Even a component which you concede as having a "definite
finite
| > lifespan" such as a backlight will run several hundred dollars after
parts
|
| Rubbish. A backlight CCFL costs between $5 and $20 depending on the
| type and how you purchase it.
|

Interesting how you snipped my post right before the words "and labor" see
previous post/next paragraph.


| > At the risk of redundancy, people *do not* repair their laptops
computers
| > themselves they send them out.
|
| I think you're underestimating the average man on the street.


Am I?

My Wife works at a law firm. My Brother is a Physician in a family practice.
I take care of a good number of their and their associates computer needs.
These "average men (and women) on the street" (many of them with Law and
Medical degrees mind you) frequently pay me to install RAM and to install
and configure software. Most of them are lucky to find the power button and
call someone if anything other than the expected happens when they do. They
have no clue what's inside a laptop and would laugh at the notion of opening
one up. They are not computer hobbyists, or technology enthusiast they are
"average" users.

--
D


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HillBillyBuddhist <hillbillybuddhistshoes@columbus.rr.com> wrote:
> "Lewin A.R.W. Edwards" <larwe@larwe.com> wrote in message
> news:608b6569.0404220338.5a67da05@posting.google.com...

> >
> > you're speaking the irritating foolishness
> > of a gambler .

> It's a shame you had to waste all that time typing out such an elaborate and
> lengthy post. I stopped reading as soon as the insults started.

Then start again. Where do you perceive an insult!

> Your "voice" would carry better if you talked across to people and not down
> to them.

Stop perceiving things bassackwards and you will do better. His
reasning was excellent - if you have anything agaisnt the REASONING,
speak to it, otherwise pipe down.

> While you're certainty entitled to your opinion, I stand by my original
> post.

No you don't - you FAIL to stand by it. That's what cutting and running
from an argument means.

> You have a real nice day now. ;-)

You have a bad one. What an irritating fellow.

Peter
 
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