Looking for a solution.

[greghensley014]

When I turn on my Toshiba laptop, I get the leading innovation screen. Then, I get a blue screen with a mouse. What do I do? I have Windows 7.

 

[Prostar Computer]

Try entering Safe Mode - then, if it gets you to your desktop, restart the laptop and let it boot normally. Sometimes this works, oddly enough.

To get into Safe Mode, hold F8 when the computer is booting. You should get a menu, white font on black background. Choose "Safe Mode" from the list.

If you can enter Safe Mode, but restarting leaves you back at square one, enter Safe Mode again and try running a restore point: https/www.groovypost.com/howto/microsoft/windows-7/fix-windows-7-with-a-system-restore-point/