Looking for help

david.lowe123

Prominent
Nov 23, 2017
1
0
510
Help please I no nothing about laptops please help I have a hp pavilion dv5 model #:dv5-1111ea it keeps shutting itself off when playing games I have no clue why can you help please
 
Solution
Sounds like it may be overheating. The laptop may be automatically shutting down to keep it from frying any components.

Try installing temperature monitoring software (Speedfan, Hmonitor, etc.) and have it log the temps. Then you can see if it is high just before it turns off.

If it is, and the laptop is under warranty, contact the manufacturer. If it isn't under warranty any longer, then carefully open it up and clean out the dust and debris from inside. This should help the temp. If that doesn't do it, the thermal paste may need replacing.

Also, if you don't feel comfortable doing all that yourself, I would then suggest taking it to a local tech.
Sounds like it may be overheating. The laptop may be automatically shutting down to keep it from frying any components.

Try installing temperature monitoring software (Speedfan, Hmonitor, etc.) and have it log the temps. Then you can see if it is high just before it turns off.

If it is, and the laptop is under warranty, contact the manufacturer. If it isn't under warranty any longer, then carefully open it up and clean out the dust and debris from inside. This should help the temp. If that doesn't do it, the thermal paste may need replacing.

Also, if you don't feel comfortable doing all that yourself, I would then suggest taking it to a local tech.
 
Solution